E
Eva Unanyan
About
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Toronto, Ontario, Canada
Résumé
Jobs
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Player Support & Live Ops CoordinatorHyperHugJan 2026 - Current (7 months)• Resolve 400+ player tickets per week in a live multiplayer environment, maintaining 4.5+ CSAT under peak-load conditions • Triage and prioritize bug escalations to product and engineering by revenue impact, server-wide blast radius, and retention risk - reducing time-to-engineer handoff on critical issues • Own monetization issue resolution and account recovery workflows across Google Play, App Store, and PlayFab • Deliver weekly Voice of Player trend reports to product team, turning ~3,000 weekly interactions into themed product insight • Built internal automation tooling around the support workflow (ticket classification, daily reporting, bulk-close routines) - reducing manual triage time and freeing capacity for higher-value escalation- PDeveloper Success ManagerPlaygamaApr 2025 - Nov 2025 (8 months)• Coordinated submission and moderation pipeline for 50+ active developers, acting as single point of contact between dev studios and internal QA / moderation teams • Performed manual QA on monetization integrations: rewarded video, interstitial ads, SDK calls • Built reusable communication templates that reduced average dev-support response time and standardized handoff to engineering • Supported cross-platform ID integrations across Lagged, Y8, and Game Distribution
- LProject Coordinator & TutorLiberated SchoolAug 2024 - Nov 2024 (4 months)• Coordinated daily operations for 20+ students and families, owning scheduling, issue resolution, and stakeholder communication • Built lightweight ops workflows from scratch (intake, follow-up, escalation) for a newly launched program
Education
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- Bachelor of ManagementPlekhanov Russian University of EconomicsSep 2020 - Jun 2024 (3 years 10 months)
Projects (professional or personal)
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- LLadApr 2026Native iOS family budget app for couples (SwiftUI + SwiftData, CloudKit sync); v0.1 shipped April 2026.
- WWorkflow automationsJan 2026 - Current (7 months)Habitual builder of small tools and scripts (n8n, Python, Notion) to remove repetitive work from day-to-day operations.