Evangeline P. Cruz

Inside Sales Agent

Cyberbacker

Oct 2020 - May 2021 (8 months)

In charge of making outbound calls, sending emails, text messages setting appointments, for sellers and buyers as well as answering enquiries via inbound calls

T

SME/ Team lead

Teletech Corporation

Apr 2016 - Dec 2018 (2 years 9 months)

Handled customer concerns for billing and additional services, through chat and email support, was later on promoted and is in charge of providing support for the team and leads a team of 14 agents making sure that the KPI'S required is met. Provides coaching, evaluation and does calibration.

2

Technical Support Representative.

247 Customer Care

May 2013 - Dec 2013 (8 months)

Acted as technical support for a leading telecommunications company in Australia, it deals with the concern of customers regarding their landline connections. Follow up with customers request and technician bookings, and troubleshoots basic landline connections. Confers with clients to check and track request to meet excellent customer service.

T

Customer Service Representative

Teletech Corporation

Jan 2011 - Nov 2012 (1 year 11 months)

Acted as support contact for mobile, landline internet and pay TV. Handled full spectrum of customer support through back office and later on through chat.

S

Customer Service Representative/Assistant Team Lead.

Sitel Customer Care

Nov 2007 - Dec 2009 (2 years 2 months)

• Acted as a support for customers with credit card – Handled queries, billing disputes, fraud concerns and all credit card profile update. Provided reports regarding customer's feedback and satisfaction rating. Handles back office admin support – consolidating pipeline reports and minutes of the meeting (as advised). Attended to various ad hoc tasks such as mentoring junior team members and attending collaborative calls for the improvement of overall systems and processes.

S

Property Assistant B

San Jose Del Monte Water District

Sep 2007 - Nov 2007 (3 months)

Provided assistance to a team of Property Managers in all administrative aspects of property management administration and reporting. Led member and responded for customer service requests serving a portfolio of investment and corporate properties. Handled the preparation of various monthly property operational, administrative and financial reports.

S

Storekeeper C

San Jose Del Monte Water District

Apr 2002 - Sep 2007 (5 years 6 months)

Provided assistance to the whole company in terms of stocks, Led members in monthly inventory and audit of stocks , Provides assistance to a team in response to damage control repair, rehabilitation and installation of pipelines. Handled preparation of reports for property and acquired materials needed for operation.

G

Purchasing Officer

Grotto Vista Resort

Jan 1995 - Jan 2000 (5 years 1 month)

Responsible for ensuring competent quality execution of all regular purchasing duties and administrative works. Prepared sales reports and summarize data for sales forecast. Executed and monitored all regular purchasing duties. Sourced and negotiated for the best purchase package in terms of quality, price, terms, deliveries and services with suppliers.

A

Team Leader

AFNI One Felicity Center,

In charge of providing support for the team and leads a team of 14 agents making sure that the KPI'S required is met. Take escalation calls, call listening. Provides floor support, real time coaching, evaluation and does call calibration with clients to ensure good customer experience is met. Prepares reports and evaluation of agent's performance.

V

Team Leader

VXI Corporation

In charge of providing support for the team and leads a team of 14 agents making sure that the KPI'S required is met. Provides coaching, evaluation and does calibration.

M

Client Success Manager

Mobilo Cards

Does onboarding, admin training of the current and new members of the team, ensuring they are equipped with information about the product and application.

Evangeline P. Cruz

About

Detail

Timeline

Résumé