Eva Marie Oriel CUSTOMER SERVICE SPECIALIST / SALES SUPPORT

Freight Data Validator

Expedock

Nov 2023 - Jan 2024 (3 months)

• Improved validation accuracy by diligently reviewing and analyzing the data for completeness and correctness. • Validation of documents particularly shipping invoices such as customer reference no., gross and net weights, quantity of goods and other details by using AI system. • Inputting missing data into Cargowise system. • Reduced errors in data entry by implementing comprehensive validation checks and procedures.

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Customer Service Specialist / Sales & Marketing Support

Ocean Network Express Philippines, Inc.

Apr 2018 - Dec 2019 (1 year 9 months)

• Managed outbound booking requests bound to Europe, Latin America and South Africa trade. • Handled customer rate inquiry on inbound or outbound shipments. • Provided vessel updates to customers on the status of their inbound shipments. • Prepared the telemarketing reports on CRM database on a weekly basis. • Monitored the space availability. • Prepared reports on weekly projection bookings.

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Customer Service Representative

MOL Philippines, Inc.

May 2012 - Mar 2018 (5 years 11 months)

• Handled clients calls from North America, Europe, West and East Asia, Oceania, Latin America and South Africa services. • Resolved customers' need on vessel schedule, transit time, vessel departure and other booking concerns. • Prepared, generated and distributed daily reports directly to the regional office in Hongkong on the Philippines booking forecast for North America and Europe trade. • Coordinated the customer billing concerns to our centralized documentation office in India and worked with the Documentation in solving customers billing concerns • Resolved shipment issues with the regional offices in Taiwan, Singapore and Hongkong transshipment port. • Monitored the vessels' schedule from the departure from origin country to arriva

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Front Desk Officer / Administrative Assistant

MOL Philippines, Inc.

Mar 2006 - Apr 2012 (6 years 2 months)

• Provided outstanding front office customer service (telephone and reception area) • Handled incoming calls and address callers' queries and concerns. • Prepared internal and external correspondences and reports on administrative activities on a bi-monthly period. • Filed and maintained all office paperwork. • Ensured adequate levels of administrative support to all internal and external employees. • Coordinated with vendors for procurement of office supplies. • Managed the processing of the company utility bills. • Checked deadlines of incoming requests and puts preliminary work in play to keep projects on schedule. • Provided administrative support to all departments in a timely and professional manner.

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Administrative Assistant

Eastern Telecommunications Philippines, Inc.

Apr 2005 - Dec 2005 (9 months)

• Reported directly to the Admin Supervisor the development as well as the loopholes in the billing accounts for every transaction processed. • Analyzed and processed the utility bills of the 10 Technical Operation Centers, 3 Business Centers and 46 sub-offices of the company. • Communicated with the client all the queries pertaining to the bill transactions. • Recorded all the billing information in the database format. • Responsible for issuances of request of non-tech and technical supplies of the concerned department. • Received and checked deliveries of supplies, materials and other equipment. • Attended the admin meeting monthly and prepared the minutes of the meeting.

Eva Marie Oriel

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