I am an experienced Operations Specialist with a strong background in customer service, team leadership, and process optimization. Over the years, I have worked as a Team Lead and Trainer, guiding teams to improve performance, streamline workflows, and deliver exceptional service. My role as an Operations Specialist in property management honed my skills in guest support, escalation handling, and system coordination. I am skilled in managing cross-functional tasks, from scheduling services to tracking KPIs and optimizing processes. With a proven ability to lead, train, and support both teams and clients, I bring a balance of operational efficiency and people management to every role. I thrive in dynamic environments where collaboration and problem-solving are key to success.