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Euvigilio Sadili Iii

About

Detail

Property Management/Leadership and Training Management
Philippines

Contact Euvigilio regarding: 
work
Full-time jobs
Starting at USD8/hour

Timeline


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Job
school
Education

Résumé


Jobs verified_user 0% verified
  • HAUS
    Operations Specialist
    HAUS
    Feb 2025 - Oct 2025 (9 months)
    Manage guest communications and support tickets via OpenPhone, email, Slack, and Monday.com. Coordinate operational tasks including scheduling cleanings, repairs, payments, and service requests. Handle high-priority escalations during off-hours to ensure timely follow-up and resolution. Support property marketing through listing SEO updates, engagement tracking, and subscriber outreach. Maintain accurate system records to streamline collaboration and ensure accountability across teams.
  • I
    Team Lead
    Incharge Electrical Services
    May 2024 - Feb 2025 (10 months)
    Led a customer service team, monitored performance, and ensured quality service delivery. Handled escalations, provided coaching, and streamlined workflows for efficiency. Supported management with reports and key operational updates.
  • I
    CSA Trainer
    Incharge Electrical Services
    Feb 2024 - May 2024 (4 months)
    Designed and delivered training programs to improve CSA knowledge and performance. Provided coaching and feedback to enhance service quality and accuracy. Ensured smooth onboarding for new hires into client processes.
  • I
    Customer Service Administrator
    Incharge Electrical Services
    Apr 2022 - Feb 2025 (2 years 11 months)
    Handled client requests, scheduled services, and managed accounts efficiently. Supported daily operations, including invoicing, ticketing, and follow-ups. Acted as a point of contact for customer inquiries and service coordination.
  • Signifyd
    Senior Fraud Analyst/POC/L5
    Signifyd
    Aug 2017 - Apr 2022 (4 years 9 months)
    Monitored and reviewed transactions from global eCommerce merchants to detect and prevent fraudulent activities. Analyzed bulk orders and customer behavior to identify suspicious or high-risk patterns. Prepared and shared daily reports with the team on emerging fraud trends and global fraud news. Led a group of analysts to discuss ongoing cases, fraud trends, and process improvements. Trained and mentored new fraud analysts on tools, fraud detection methods, and company protocols. Collaborated with Risk, Operations, and Customer Support teams to minimize chargebacks and financial losses. Utilized fraud detection tools and analytics to verify customer identities and flag suspicious activities. Assisted in developing and refining fraud preven
  • The Results Company
    Customer Service Specialist / Tech
    The Results Company
    Jan 2017 - Aug 2017 (8 months)
    Provide customer support via phone, email, and social media for inquiries, orders, and account issues. Resolve customer complaints and ensure a positive service experience. Process orders, refunds, cancellations, and account updates accurately. Inform customers about promotions, products, and services to encourage retention. Collaborate with the customer service team to maintain quality and efficiency in all interactions.
  • e
    Customer Service Specialist/LEAP
    ePerformax Contact Centers & BPO - Ebay Trust and Safety Department
    Dec 2015 - Jan 2017 (1 year 2 months)
    Resolve customer inquiries and complaints through phone, email, mail, and social media while maintaining a professional and helpful approach. Process orders, refunds, account updates, and payment information accurately while ensuring customer satisfaction. Verify customer and transaction details to confirm legitimate purchases and detect potential fraud. Monitor merchant and customer purchase histories to identify and report fraud patterns or red flags. Provide product, company, and promotional information while assisting in account retention and overall customer experience. Trained under the LEAP program, which focused on developing leadership, accuracy, and performance skills.
Education verified_user 0% verified
  • U
    Associate in Computer Technology
    University of the Visayas
    Jan 2008 - Jan 2010 (2 years 1 month)
    Cebu City