Eunsung Song

Freelance UX Designer (Contract)

Self-employed

Jun 2025 - Current (1 year 1 month)

Leading end-to-end UX for HealthTap's contract-based design initiatives, focusing on clinical efficiency. Redesigned the e-prescription flow for physicians, successfully reducing prescribing time by 25-30%.

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Lead UX Designer

LG Electronics USA

Feb 2023 - Jun 2025 (2 years 5 months)

Led UX design for a remote patient monitoring system, resulting in a 23% reduction in patient falls during pilot testing in a hospital. Delivered a Proof of Concept (PoC) for a persona-driven AI assistant and generative AI music generator. Facilitated cross-functional design sprints to align Telehealth product vision and roadmap priorities. Managed 2-week design sprint in Agile cycles in partnership with product manager, engineering to ensure rapid, high-quality delivery.

Senior Product Designer

Roofstock

Jan 2022 - Oct 2022 (10 months)

Led user research to identify high-impact features, informing the product roadmap during a critical growth phase. Developed core components for a new design system, ensuring cross-platform scalability and consistency.

Senior Product Designer

HealthTap

Sep 2016 - Mar 2021 (4 years 7 months)

Led end-to-end design of HealthTap Virtual Primary Care, resulting in 3x subscription retention, +25% NPS, and over 90% positive visit ratings. Designed a doctor-facing practice management system that improved physician efficiency and care delivery. Led the creation and adoption of HealthTap's Design Language System in collaboration with 3 product designers and a lead engineer, significantly increasing productivity for design and engineering teams.

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Senior UX Web Designer

Kidaptive

Feb 2016 - Sep 2016 (8 months)

Conducted user interviews to identify current challenges and user needs using Hodoo English app. Delivered the "first-time user experience" for the Hodoo English app, including sign-up and subscription flows.

Interaction Designer

Fandom

Jan 2013 - Feb 2016 (3 years 2 months)

Created a power-user dashboard that improved overall wiki content quality by 12%. Redesigned the video product module, contributing to a 32% increase in video revenue through iterative A/B testing.

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