Seller document verification/cross check Seller-dealer facilitation (price negotiation etc) Finance and service history support Interdepartmental communication (collections team, transport, sales etc) Customer support (email, telephone and SMS) Arrange collections and transportion via outside companies
T
Recruiter Qualifier Supervisor
Tech Research Studies
Mar 2022 - Nov 2023(1 year 9 months)
International team leadership (Brazil, Bulgaria and Portugal= Cross-cultural management Content management and translation Customer support (email, telephone and chat) HR management (onboarding, training, performance analysis and talent acquisition). Managing and altering customer accounts and respective details.
Customer Care (English speaking)
PARFOIS
Mar 2018 - Mar 2022(4 years 1 month)
Delivering exceptional customer service by addressing inquiries, resolving issues, and ensuring customer satisfaction (chat, email, telephone and social media chat) Interdepartmental communication (warehouse, product, transport etc) Processing customer payments and issuing refunds.
Sales Assistant
PARFOIS
Sep 2017 - Mar 2018(7 months)
Engage with customers, offer assistance, answer questions, and provide product recommendations. Assist the sales team in achieving sales targets by providing administrative support, maintaining sales records, and preparing quotes or invoices. Follow up with potential leads and existing customers to nurture relationships, address concerns, and close sales opportunities.
Make-up Artist
Sephora
Jul 2017 - Aug 2017(2 months)
Front Of House
Barclays UK
Jan 2015 - Jan 2016(1 year 1 month)
Managing Bank Accounts (Opening & Closure) - Reception Work - Assistance with ATM/Deposit Machines
Admin Assistant
learndirect
Jan 2011 - Jan 2012(1 year 1 month)
Reception Work - Handling calls and letters - Filing and archiving - Managing e-mail and social media