Eugen Adrian Gheorghita

Head of Customer Success

Videowise

Mar 2024 - Feb 2025 (1 year)

• Developed and implemented Customer Success strategies aligned with company and client objectives. • Lead and mentored a team of 9 Customer Success Managers, consistently exceeding KPIs by 15%, fostering a high-performance team environment. • Analyzed customer feedback and metrics to identify areas for improvement, driving product innovation – launched new features that increased user engagement by 30% and client retention by 20%. • Collaborate cross-functionally with Sales, Marketing, and Product teams to ensure a seamless customer experience

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Customer Success Manager

Feb 2023 - Mar 2024 (1 year 2 months)

• Managed a portfolio of over 70 clients across diverse industries (Fashion, Beauty, Home Deco, Travel etc.) achieving an average CSAT of 90%. • Coordinated with multiple departments (Sales, Development, Marketing, Finance) for efficient client support. • Conducted A-Z client onboarding and ensured maximum platform utilization. • Led regular QBRs and fostered strong, long-lasting business relationships.

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Customer Success Manager

ContentSpeed

Mar 2022 - Jan 2023 (11 months)

• Managed a portfolio of 100+ companies, providing e-commerce consultancy and support. • Coordinated with Support, Implementation, and Development teams for optimal client solutions. • Stayed updated on industry trends (Fashion, DIY, Construction, Pharma, etc.) to effectively serve clients. • Successfully demoed and sold ContentSpeed solutions (B2C/B2B shops, Mobile Apps, etc.).

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Business Development Manager

Prokuria

Mar 2021 - Mar 2022 (1 year 1 month)

• Identified and qualified potential leads, building a robust sales pipeline for a cloud-based solution. • Conducted demos and presentations to clients across 20+ countries – between 20-25 demos per week • Created and delivered webinars and video content for marketing and outreach. • Collaborated with Development, Finance, and Customer Success teams for tailored solutions.

International Business Development Manager

eMAG

Mar 2020 - Mar 2021 (1 year 1 month)

• Identified and engaged EU-based companies for product partnerships, constantly exceeding KPIs by 10%. • Negotiated contracts and managed product documentation and warehouse delivery. • Stayed updated on market trends to anticipate future demand.

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Senior Account Manager

Brand on Board SRL

Feb 2017 - Mar 2020 (3 years 2 months)

• Obtained up-to-date product catalogues from suppliers to ensure optimal product offerings. • Managed end-to-end processes, including transportation and logistics. • Maintained strong relationships with clients and carriers. • Negotiated deals total: 5 mil EUR.

Order Management and Invoicing Coordinator

Hewlett Packard Enterprise

Feb 2016 - Feb 2017 (1 year 1 month)

• Maintained contract documentation for compliance. • Coordinated with Account Executives and Account Business Managers for accurate invoicing. • Led the Cash Flow improvement team, reducing invoicing times and cash collection by 3 days.

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Payments Assistant

TWIRO Marketing Pro

Nov 2014 - Feb 2016 (1 year 4 months)

• Processed various types of payments (international wire transfers, etc.) across 40 banks. • Provided timely order fulfillment for clients globally. • Maintained close relationships with all departments.

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Jr. Property Manager

Q-I I HOMES

May 2014 - Nov 2014 (7 months)

• Managed a number of approximately 40 apartments, from rent payment to apartment damage repairs. • Maintained good rela=ons with all the owners and tenants. • Kept detailed records (on an online plahorm and EXCEL files) of payments and day to-day ac=vi=es related to both the office and the clients' apartments.

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Jr. Property Manager

Alpha Bank Romania

Aug 2013 - Mar 2014 (8 months)

• Sold all the financial products the bank had to offer, from debit cards to loans. • Met deadlines by delivering accurate reports to my superiors. • Established rela=onships with high-profile clients of my branch • Constantly enhanced my selling skills by anending seminars and workshops organized by the HR department.

Eugen Adrian Gheorghita

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