User Assistance Center, IT Department
Suprema Corte de Justicia
Nov 2022 - Mar 2026 (3 years 5 months)
• Guided SCBA website users by identifying common errors and difficulties, documenting solutions, and creating internal guidelines to streamline explanations and reduce resolution times.
• Moderated user conversations, ensuring policy compliance, professional communication, and high performance standards in a legal environment with lawyers and paralegals.