Estibaliz

Estibaliz

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Bilingual Spanish/English Customer Experience Specialist
Dublin, County Dublin, Ireland
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Résumé

Jobs verified_user 0% verified
  • Squarespace
    Customer Operations Advisor public Remote experience
    Squarespace
    Jul 2022 - Current (4 years 4 months)
  • Private Family
    PERSONAL ASSISTANT
    Private Family
    Jan 2019 - Oct 2021 (2 years 10 months)
    - Management and handling of the day-to-day affairs of a family including phone calls and messages.
    Multitasking; medical appointments, organising events, shopping and transporting children.
    Meeting their needs and adapting to their preferences.
  • Insurance
    SALES AND CUSTOMER SERVICE TECHNICIAN
    Insurance
    Jan 2009 - Dec 2018 (10 years)
    - From 2010 to 2011 my direct efforts expanded the client base, ranking as the third best office in the insurance group.
    - Customer service and advice by telephone, online and in person to SMB and clients.
    Attention and processing of files and claims, follow-up and payment of the same.
    Administrative management of commercial and financial projects of the insurance group.
    - Data analysis and contact management.
    Classification, registration and completion of communications and documents.
    Sales activities, promotional campaigns and negotiation with suppliers.
    - Identification and satisfaction of consumer needs and their fulfilment.
    Procedures for the efficient introduction of products into the market dis
  • Insurance
    ADMINISTRATOR
    Insurance
    Jan 2008 - Dec 2008 (1 year)
    - Opening of life and pension files, initial assessment, application, verification of documentation, resolution and
    payment of claims.
    Storage of data and documents.
    Management of e-mails and calls.
    - Technical support and administrative management to suppliers for the sale of products and services.
Education verified_user 0% verified
  • CENTREON
    Diploma in Business Management and Marketing
    CENTREON
    Sep 2007 - Aug 2009 (2 years)
    - Customer and Support Service, Data Analysis, Software applications, Sales and Marketing Techniques, Logistics
Projects (professional or personal) verified_user 0% verified
  • D
    Dance proyect
    Jan 2022 - Current (4 years 10 months)
    - I develop and implement dance workshops for the improvement of self-esteem and stress relief.
Awards verified_user 0% verified
  • i
    Sales
    insuran
    Jan 2009 - Dec 2018 (10 years)