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Esther Wanjiku Kiburu

About

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Nairobi County, Kenya

Contact Esther regarding: 
Flexible work

Timeline


work
Job
school
Education

Résumé


Jobs verified_user 0% verified
  • A
    Communications Executive
    Afrisol Technologies LTD
    Jun 2024 - Mar 2025 (10 months)
    • Assist in financial tasks, including bank payments and reconciliations, for accuracy & compliance. • Interact with clients through various online channels to address inquiries promptly. • Build and maintain positive relationships with clients and employees by actively listening to their needs and demonstrating empathy. • Gather and relay feedback from clients and employees to relevant teams for process improvements and service enhancements. • Collaborate with internal HR and administrative teams to ensure seamless communication. • Track and analyze customer and employee interactions to identify trends and opportunities for optimization. • Oversee administrative tasks, including document management, scheduling, and compliance with o
  • P
    Customer Service & HR Assistant
    Pulsar real estate
    Oct 2022 - Dec 2023 (1 year 3 months)
    • Managed daily HR tasks, including employee records and document preparation. • Collected, analyzed, and interpreted HR data to identify trends and insights. • Ensured labor laws & company policies compliance. • Coordinated HR training programs and initiatives, facilitating employee development. • Supported HR activities such as recruitment, onboarding, and performance evaluations. • Prepared and presented HR analytics reports, communicating insights and recommendations. • Training Program Support: Assisted in the coordination and delivery of HR training programs.
  • Apollo Agriculture
    Customer Service Representative
    Apollo Agriculture
    Mar 2020 - Sep 2021 (1 year 7 months)
    • Supported marketing campaigns and events to atract and retain customers. • Responded to customer inquiries, providing accurate information on financial products. • Assisted with account management, transactions, and dispute resolution. • Identified upselling and cross-selling opportunities, boosting revenue. • Maintained detailed records of customer interactions in the CRM system. • Conducted customer satisfaction surveys and gathered feedback for service improvements.
  • B
    Real Estate Agent
    Banda Properties
    Jan 2018 - Feb 2020 (2 years 2 months)
    • Specialized in selling homes off plans and land parcels, delivering successful transactions. • Collaborated with developers and architects to effectively market properties. • Conducted site visits, open houses, and used marketing strategies to drive sales. • Negotiated contracts and managed paperwork, ensuring smooth transactions. • Built a reputation for integrity and results through networking and client focus. • Provided expert insights on market trends, zoning regulations, and construction processes.
  • J
    Customer Support (Internship)
    Josatronics Company Limited
    Sep 2014 - Feb 2015 (6 months)
    • Managed and maintained database systems, ensuring data integrity and security. • Provided detailed link utilization statistics to clients for effective network management. • Resolved service requests and customer complaints within defined timelines. • Troubleshot email issues, ensuring seamless communication for clients. • Managed domain lifecycles, including registration, renewal, transfer, and suspension. • Prepared progress and status reports, updating stakeholders on project developments.
Education verified_user 0% verified
  • J
    Bachelor of Business Information Technology (BBIT)
    Jomo Kenyata University of Agriculture and Technology
    Jan 2015 - Jan 2018 (3 years 1 month)
  • J
    Diploma in business information and technology
    Jomo Kenyata University of Agriculture and Technology
    Jan 2012 - Jan 2015 (3 years 1 month)