Esther Okon Eyo

Esther Okon Eyo

About

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Virtual assistant and customer services
Brazil
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Timeline

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Résumé

Jobs verified_user 0% verified
  • freelance
    visual assistant and customer services
    freelance
    Jan 2024 - Current (2 years 8 months)
    - Contributed to increased brand visibility and audience interaction through strategic social media marketing and engaging content creation. - Developed innovative creative concepts for online campaigns and digital promotions, ensuring alignment with brand identity and marketing objectives. - Leveraged graphic design expertise to produce compelling visual assets that enhanced brand recognition and campaign effectiveness. - Provided foundational support in real estate-adjacent tasks, developing an understanding of market dynamics and client engagement principles that can be applied to future branding and customer acquisition strategies. - Utilized customer service principles to foster positive audience interactions and gather valuable feedba
  • freelance
    Virtual assistant and customer services public Remote experience
    freelance
    Jan 2023 - Current (3 years 8 months)
    promotional campaigns for brands and small businesses. Created engaging video content for marketing and audience growth. Improved online engagement through creative digital strategies. Edited promotional and social media videos using modern editing tools. Provided essential real estate support services to clients, streamlining administrative tasks and ensuring smooth property transactions. Executed comprehensive document preparation, including contracts and marketing collateral, to facilitate efficient client onboarding and project completion. Delivered exceptional customer service, addressing inquiries and resolving issues promptly to foster strong client relationships and satisfaction.
  • Sherpa
    Google sheet
    Sherpa
    May 2024 - Jun 2026 (2 years 2 months)
    Managed and updated data records using Google Sheets to support daily operations. Created structured tables, performed routine data entry and validation, organized information using formulas and filters, and shared live reports to keep projects on track.
  • Green Cleaning DFW
    Monday.com
    Green Cleaning DFW
    Feb 2024 - Mar 2026 (2 years 2 months)
    Create and manage tasks 📅 Plan projects and deadlines 👥 Assign tasks to team members 📊 Track project progress 💬 Collaborate with teammates 🔔 Set reminders and notifications 🤖 Automate repetitive tasks 📈 Create dashboards and reports
  • Torre.ai
    Operation management
    Torre.ai
    Nov 2023 - Sep 2025 (1 year 11 months)
    Managed daily operations by organizing tasks, coordinating schedules, maintaining accurate records, monitoring progress, and ensuring timely completion of assignments. Collaborated with team members to improve efficiency, resolve issues quickly, and maintain smooth business operations.
  • Torre.ai
    Inbound sales
    Torre.ai
    Nov 2023 - Sep 2024 (11 months)
    Receiving calls from potential customers
  • ROASForm
    Volp
    ROASForm
    Jun 2023 - Sep 2025 (2 years 4 months)
    Making business and customer calls online Receiving calls through a computer or mobile app Customer service and telesales Call recording and call tracking Call transfers and routing Voicemail and automated responses
  • ROASForm
    Real estate finance
    ROASForm
    Mar 2023 - Dec 2025 (2 years 10 months)
    Real estate investments Financing construction and property development Property valuation and financial analysis Mortgages and repayment plans Commercial property financing Refinancing existing properties
  • Alaska Billing Services
    Mortgage bank
    Alaska Billing Services
    Dec 2022 - Jul 2024 (1 year 8 months)
    Provides home/mortgage loans Helps customers finance property purchases Reviews customers' income, credit history, and documents Determines how much a customer can borrow Manages mortgage repayments May offer refinancing options Works with property buyers, real-estate agents, and other financial institutions
  • T
    Data analytics
    Talent Bridging Recruiters
    Jul 2022 - Jun 2026 (4 years)
    Processed, cleaned, and analyzed datasets to identify operational trends, track key performance metrics, and generate actionable insights. Created organized summary reports and visual data tables to support informed decision-making and optimize business performance.
Education verified_user 0% verified
  • A
    Bachelor of Science (B.Sc) in Botany
    AKWA IBOM STATE UNIVERSITY
    Jan 2022
Projects (professional or personal) verified_user 0% verified
  • V
    Virtual assistant and customer services
    Feb 2026 - Current (7 months)
    personal brands. Produced engaging short-form videos and graphic designs for audience growth and brand awareness. • Conducted keyword research to inform content strategy and optimize for search visibility, ensuring that content reached the target audience effectively. • Developed and implemented data-driven content strategies, identifying opportunities to enhance campaign performance and discover new content avenues, demonstrating a forward-thinking approach to potential future services and current service offerings. • Utilized lead generation techniques to ensure social media pages remained dynamic and engaging, preventing them from appearing monotonous to the audience and fostering continuous interaction.
  • P
    Promotional Video Editing
    Mar 2026 - Apr 2026 (2 months)
    Edited marketing videos for social media platforms using creative transitions, effects, and storytelling techniques. • Leveraged keyword research to inform video content creation, ensuring optimal relevance for target audiences and improved discoverability. • Developed and managed pay-per-click (PPC) campaigns, including Google Ads and Microsoft Advertising, to promote edited videos and track their performance. • Utilized tools like Helium10 to conduct in-depth market analysis, identifying trends and opportunities to make promotional videos stand out and achieve project objectives. • Utilized document preparation skills to create comprehensive project documentation and briefs, facilitating streamlined workflows and communication to drive co
  • L
    Schedule coordination
    Lip compay
    Mar 2024 - Sep 2025 (1 year 7 months)
    Oversaw daily calendar management and appointment scheduling to streamline communication and time management. Coordinated meeting availability, dispatched calendar invitations, and resolved schedule overlaps to maintain operational efficiency.
  • Torre.ai
    CRM
    Torre.ai
    Aug 2022 - Apr 2025 (2 years 9 months)
    Logged and tracked customer interactions, leads, and inquiries within the CRM system. • Updated contact details, account notes, and deal stages to maintain reliable client records. • Standardized data entry practices to ensure information accuracy across the pipeline. • Monitored customer engagement history to support follow-ups and improve response times.
  • LeadClarify
    Inbound sales
    LeadClarify
    Dec 2021 - Sep 2024 (2 years 10 months)
    Handled incoming customer inquiries via phone, email, and live chat to identify client needs and recommend appropriate solutions. Guided potential leads through the sales pipeline, answered product questions, addressed objections, and maintained accurate interaction records to consistently meet performance metrics and ensure customer satisfaction
  • Green Cleaning DFW
    Prospecting
    Green Cleaning DFW
    Jun 2021 - Dec 2024 (3 years 7 months)
    Making cold calls Sending emails or LinkedIn messages Starting conversations with leads Qualifying leads based on their needs and interest Booking appointments or sales meetings Following up with potential customers Updating leads in a CRM
  • Bada
    Process improvement
    Bada
    Nov 2019 - Dec 2023 (4 years 2 months)
    Identified workflow inefficiencies and implemented process improvements to streamline daily operations. Improved task organization, reduced turnaround time, enhanced communication, and documented standard operating procedures (SOPs) to increase productivity and ensure consistent service delivery.