Estefania Zapata

Jobs 0% verified

Virtual medical assistance Remote experience

Vertuo Health

May 2024 - Apr 2026 (2 years)

Experienced Medical Virtual Assistant providing administrative and patient support in fast-paced healthcare environments. Skilled in appointment scheduling, patient communication, insurance verification, referral management, telehealth coordination, and electronic medical records (EMR/EHR) management. Proficient in handling medical documentation, prior authorizations, and provider support while ensuring HIPAA compliance, confidentiality, and exceptional patient service.
B

Quality Analayst and social media management and Schedule planning

Broskis|

Jan 2021 - Jan 2023 (2 years 1 month)

Proactively provide a quality check to the agents while they communicate in real-time with the team members, customers, and partners from different vehicle dealers around USA.
Customer service

Almacontact

Jan 2019 - Jan 2021 (2 years 1 month)

Proactively provide Bilingual service to passengers of the LATAM airline in the markets of the United States, Europe, Australia, and Asia, with the different procedures required by the company; such as changes, sales, and general management of passenger reservations.
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Pharmacy assistant

Vegas Clinic

Jan 2017 - Jan 2019 (2 years 1 month)

Perform administrative duties such as answering the phone, counting pills, labeling bottles, prices, and medication. Also, prepare prescriptions for patients, operate cash registers, and manage inventories.
Customer service schedule planning

Teleperformance

Jul 2015 - Jan 2017 (1 year 7 months)

Provide Bilingual service and advice to clients who presented disagreements, doubts, or suggestions with the service provided by the company. At the same time, manage business platforms to validate customer information and be able to perform processes prop

Education 0% verified

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