Estefanía Vanessa Sepúlveda Rivera

R

Customer Support Executive

RYANAIR • CPL Jobs Kft.

Aug 2023 - Oct 2024 (1 year 3 months)

As a Customer Support Executive, I was responsible for managing incoming calls and addressing customer service inquiries effectively. I established strong relationships with customers, employing de-escalation techniques to resolve passenger issues calmly and professionally, which contributed to maintaining a customer satisfaction rate of 93%. My role involved identifying and assessing customers' needs to ensure their satisfaction while adhering to communication guidelines, procedures, and policies. I handled customer complaints by providing appropriate alternatives and solutions within time limits, following up to ensure resolution. Additionally, I kept detailed records of customer interactions, filed documents, and processed customer accou

Key Holder

Apartment

Nov 2017 - Sep 2018 (11 months)

• Opening and closing apartament for rent. • Managing security alarm system, including ensuring it's in perfect condition, enabling it and disabling it when necessary • Storing and protecting the security alarm codes, changing them when necessary • Making sure that the apartament is always clean and properly organized • Setting the schedules with the tenants • Attending to customer requests or inquiries.

T

Travel Coordinator

TOKERAU EIRL

May 2016 - Sep 2017 (1 year 5 months)

• Make travel arrangements for employees and clients including airfare, hotel, and transportation bookings. • Research and identify new travel vendors. • Negotiate rates with vendors to ensure cost-effective travel solutions. • Develop and maintain relationships with travel vendors. • Ensure compliance with travel policies and procedures. • Create detailed itineraries for all travel arrangements. • Communicate travel details and changes with clients. • Provide 24/7 support to travelers during their trips. • Maintain accurate travel records and reports.

S

Airline Reservations Executive & Team Leader

SkyAirlines S.A.

Feb 2012 - Feb 2016 (4 years 1 month)

• Handle incoming calls as well as customer service inquiries. • Make changes at the request of passengers. • Issue, cancel and reissue airline tickets. • Identify and evaluate customer needs in order to achieve customer satisfaction. • Follow communication guidelines, procedures and policies • Handle customer complaints, provide appropriate alternatives/solutions within established timeframes and follow up to ensure resolution. • Act as team leader of customer service agents, provide training and mentoring to 20+ new employees and ensure compliance with regulations and quality standards. • Coordinate with airport customer service agents, managers and cross-functional teams to support airline operations and resolve passenger issues

C

Housekeeper Supervisor / Radisson Centre and Conference

Canmore

Jan 2011 - Jan 2012 (1 year 1 month)

• Supervise and coordinate the activities of the housekeeping team. • Assign and inspect cleaning tasks to ensure they are completed to high standards. • Train new housekeeping staff and provide ongoing guidance and support. • Monitor inventory levels of cleaning supplies and equipment, placing orders as needed. • Conduct regular inspections of guest rooms and common areas. • Address and resolve guest complaints or concerns related to housekeeping. • Collaborate with maintenance and front desk teams to address facility maintenance needs. • Ensure compliance with health and safety standards in housekeeping operations. • Schedule and organize staff shifts to meet operational needs. • Uphold a high standard of cleanliness and present

G

Real Estate Agent

Gimax S.A.

May 2010 - Jan 2011 (9 months)

• Maintain a good relationship with lenders, appraisers, home inspectors and escrow companies • Prepare necessary paperwork such as closing statements, deeds, contracts, purchase agreements and leases • Compile lists of real estate properties with details regarding their location, square footage and features • Promote sale of properties through open houses, engagement in multiple listing services and advertisements • Establish a network of mortgage lenders, contractors and legal attorneys to whom you can refer clients • Evaluate clients' financial abilities and research properties within their buying power

Estefanía Vanessa Sepúlveda Rivera

About

Detail

Timeline

Résumé

Estefanía Vanessa Sepúlveda Rivera

About

Detail

Behavioral traits