Estefanía Vanessa Sepúlveda Rivera

Customer Support Associate

Tiny Mile

Feb 2025 - Current (1 year 5 months)

As a Customer Support Associate, I will craft an exceptional online experience for our customers. My role involves employing an analytical approach to streamline order processing, thereby enhancing customer satisfaction and retention rates. I'll communicate with our customers via phone, email, and chat. My responsibilities include: - Supporting the coordination of Tiny Mile's delivery fleet and confirming and assigning incoming orders using Tiny Mile's in-house dispatch software. - Monitoring ongoing orders to maintain delivery standards of practice and ensure packages arrive on time. - Providing effective and reliable communication with customers, merchants, and robot pilots. - Reporting and troubleshooting service errors and answering c

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Customer Support Executive

RYANAIR • CPL Jobs Kft.

Aug 2023 - Oct 2024 (1 year 3 months)

As a Customer Support Executive, I was responsible for managing incoming calls and addressing customer service inquiries effectively. I established strong relationships with customers, employing de-escalation techniques to resolve passenger issues calmly and professionally, which contributed to maintaining a customer satisfaction rate of 93%. My role involved identifying and assessing customers' needs to ensure their satisfaction while adhering to communication guidelines, procedures, and policies. I handled customer complaints by providing appropriate alternatives and solutions within time limits, following up to ensure resolution. Additionally, I kept detailed records of customer interactions, filed documents, and processed customer accou

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Hostess

BLAKE Brewhouse & Distillery.

Sep 2021 - Jan 2023 (1 year 5 months)

• Welcome customers to the entrancy . • Willingness to learn the computerized reservation and table management system. • Accurately inform them of waiting time and keep track of the waiting list. • Manage reservations on the website and by phone. • Coordinate available seating with waiters. • Guide customers to the tables and provide them with menus and indicate the name of the waiter/waitress. • Coordinate with wait staff on available tables. • Attending to customers who require extra attention (e.g. children, elderly). • Answering the phone and responding to customer questions. • Dismiss customers when they leave.

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Food Handler Supervisor

Le Petite Crepêrier.

Sep 2019 - Mar 2020 (7 months)

• Supervise and coordinate activities of food service staff. • Ensure compliance with health and safety regulations. • Manage inventory and order supplies as needed. • Schedule staff shifts and manage time-off requests. • Train new employees and provide ongoing training for existing staff. • Monitor and control food costs and waste. • Prepare reports on food service operations and performance. • Ensure proper storage and handling of food items. • Monitor staff performance and provide feedback. • Maintain accurate records of inventory, sales, and staff schedules. • Ensure compliance with all local, state, and federal regulations.

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Key Holder

Apartment

Nov 2017 - Sep 2018 (11 months)

• Opening and closing apartament for rent. • Managing security alarm system, including ensuring it's in perfect condition, enabling it and disabling it when necessary • Storing and protecting the security alarm codes, changing them when necessary • Making sure that the apartament is always clean and properly organized • Setting the schedules with the tenants • Attending to customer requests or inquiries.

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Travel Coordinator

TOKERAU EIRL

May 2016 - Sep 2017 (1 year 5 months)

• Make travel arrangements for employees and clients including airfare, hotel, and transportation bookings. • Research and identify new travel vendors. • Negotiate rates with vendors to ensure cost-effective travel solutions. • Develop and maintain relationships with travel vendors. • Ensure compliance with travel policies and procedures. • Create detailed itineraries for all travel arrangements. • Communicate travel details and changes with clients. • Provide 24/7 support to travelers during their trips. • Maintain accurate travel records and reports.

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Airline Reservations Executive & Team Leader

SkyAirlines S.A.

Feb 2012 - Feb 2016 (4 years 1 month)

• Handle incoming calls as well as customer service inquiries. • Make changes at the request of passengers. • Issue, cancel and reissue airline tickets. • Identify and evaluate customer needs in order to achieve customer satisfaction. • Follow communication guidelines, procedures and policies • Handle customer complaints, provide appropriate alternatives/solutions within established timeframes and follow up to ensure resolution. • Act as team leader of customer service agents, provide training and mentoring to 20+ new employees and ensure compliance with regulations and quality standards. • Coordinate with airport customer service agents, managers and cross-functional teams to support airline operations and resolve passenger issues

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Housekeeper Supervisor / Radisson Centre and Conference

Canmore

Jan 2011 - Jan 2012 (1 year 1 month)

• Supervise and coordinate the activities of the housekeeping team. • Assign and inspect cleaning tasks to ensure they are completed to high standards. • Train new housekeeping staff and provide ongoing guidance and support. • Monitor inventory levels of cleaning supplies and equipment, placing orders as needed. • Conduct regular inspections of guest rooms and common areas. • Address and resolve guest complaints or concerns related to housekeeping. • Collaborate with maintenance and front desk teams to address facility maintenance needs. • Ensure compliance with health and safety standards in housekeeping operations. • Schedule and organize staff shifts to meet operational needs. • Uphold a high standard of cleanliness and present

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Real Estate Agent

Gimax S.A.

May 2010 - Jan 2011 (9 months)

• Maintain a good relationship with lenders, appraisers, home inspectors and escrow companies • Prepare necessary paperwork such as closing statements, deeds, contracts, purchase agreements and leases • Compile lists of real estate properties with details regarding their location, square footage and features • Promote sale of properties through open houses, engagement in multiple listing services and advertisements • Establish a network of mortgage lenders, contractors and legal attorneys to whom you can refer clients • Evaluate clients' financial abilities and research properties within their buying power

Estefanía Vanessa Sepúlveda Rivera

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