Estefania Díaz G

Immigration Operations Manager with 3+ years leading high-volume case operations in U.S. law firms, specializing in transforming disorganized workflows into efficient, scalable systems. Known for eliminating bottlenecks, reducing backlog by 75%, and driving a 90% improvement in quality while managing 150+ daily cases across a 40-person team. I’ve led high-volume immigration operations where backlog, delays, and lack of structure were the main challenges. Work closely with attorneys and operations teams to keep cases moving without delays or rework, data-driven decision-making, and continuous process optimization in fully remote environments.