E
Estecharm Dimaiwat
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Customer Support Representative
Metro Manila, Philippines
Résumé
Jobs
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Customer Support RepresentativeBookawayOct 2024 - Jun 2025 (9 months)- Assisted customers with bookings by helping them navigate the website/app and resolving any booking issues encountered.
- Responded to inquiries by answering questions about services, schedules, routes, and pricing.
- Handled cancellations and changes by guiding customers through the process of modifying or canceling their bookings.
- Provided travel information by sharing details on buses, ferries, trains, and flights.
- Resolved complaints by addressing and resolving customer issues to ensure satisfaction.
- Offered post-booking support by assisting with follow-up queries, such as boarding instructions or refunds.
- Coordinated with suppliers by working with transportation partners to resolve booking- BCustomer AdvocateBoldr, Inc.Dec 2021 - Jun 2024 (2 years 7 months)Maximized customer satisfaction by resolving service issues promptly and assisting customers with product-related questions, feedback, and complaints. Supported customers with their billing and account-related inquiries through emails (using Zendesk) and helped users troubleshoot various platforms (e.g., Website, app) experiencing issues. Conducted in-depth product training sessions for new staff, fostering a knowledgeable and customer-focused team environment. Resolved customer queries and problems using effective communication and providing step-by-step solutions. Additionally, performed administrative assistance tasks such as invoicing and documenting bug updates for app upgrades, and facilitated onboarding training for new employees to
- TCustomer Service Representative IITelus International Philippines Inc.Mar 2019 - Mar 2021 (2 years 1 month)Guaranteed first-class customer service, enthusiastically anticipating and catering to customer needs and requirements Served as point of escalation for complex customer issues, capturing timely resolution to drive client retention Built rapport with customers through courteous and professional communications. Supporting customers with their accommodation, rebooking, refunds, and cancellations through various channels of communication Provided exceptional customer service by clearly communicating technical issues and actions taken to resolve them.
- Customer Service Representative247.aiOct 2018 - Jan 2019 (4 months)Handled high-volume telephone calls to address and resolve customer queries Built rapport with customers through courteous and professional communications Addressed customer service inquiries quickly and accurately Oversaw customer account and financial inquiries, accurately providing information to resolve service complaints and guarantee customer satisfaction
Education
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- TBachelor of Science inTaguig City UniversityJan 2014 - Jan 2018 (4 years 1 month)