Juan Esteban Sossa Sánchez Bilingual Customer Service

Jobs 0% verified

Sales and cusotmer success agent.

NUVO cx

Jul 2025 - Jan 2026 (7 months)

Multichannel Sales and Support Agent at Nuvo CX, handling inbound and outbound interactions via chat, email, and phone. Specialized in onboarding new customers, processing phone orders, and identifying upselling opportunities to increase revenue. Consistently delivered persuasive, solution-based communication while maintaining strong customer relationships and meeting sales and performance targets.
Customer Service

Teleperformance Colombia

Aug 2022 - Dec 2023 (1 year 5 months)

Customer Experience Representative - Capital One Delivered comprehensive customer support for core banking services, including transactions, disputes, and digital platform assistance. Guided users through app and website troubleshooting while ensuring a smooth, secure, and positive customer experience. Back Office Customer Support Agent - Stripe Provided behind-the-scenes customer support via email and chat, resolving account-related issues with attention to detail and empathy. Focused on delivering seamless resolutions and maintaining high customer satisfaction. Content Moderation Agent - Meta (WhatsApp) Ensured a safe and respectful user experience by reviewing and moderating user-generated content. Applied community standards though
Advisor ll/Blended Support (Customer service)

Concentrix

Jul 2022 - Nov 2022 (5 months)
K

kwaii

Kwai Latinoamérica

Oct 2020 - Dec 2021 (1 year 3 months)

video editor for the app

Education 0% verified

Juan Esteban Sossa Sánchez