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Esteban Medina

About

Detail

Bogotá, Bogota, Colombia

Timeline


work
Job
school
Education

Résumé


Jobs verified_user 0% verified
  • EXL Service
    Customer Service Representative / Supervisor's Backup
    EXL Service
    Jan 2023 - Current (3 years 4 months)
    Monitored and analyzed team performance metrics, generating reports and insights. Supported the development of strategies to improve efficiency and service quality. Provided coaching and guidance to team members to enhance performance.
  • Koaj
    Assistant Manager
    Koaj
    Jan 2022 - Dec 2022 (1 year)
    Managed store operations and staff supervision. Oversaw cash handling and inventory control. Delivered customer service and resolved operational issues.
  • BBVA
    Customer Service Representative
    BBVA
    Jan 2021 - Dec 2021 (1 year)
    Assisted clients with financial products and services. Ensured problem resolution with high satisfaction standards.
  • Efecty
    Cashier
    Efecty
    Jan 2019 - Dec 2019 (1 year)
    Processed financial transactions and managed cashier operations. Delivered in-person customer service.
  • Grin Scooters
    Promoter
    Grin Scooters
    Jan 2019 - Dec 2019 (1 year)
    Supported users with mobile application functions and troubleshooting. Promoted services and provided client assistance.
Education verified_user 0% verified
  • E
    EF SET English Certificate
    Sep 2025
  • P
    Power BI - Ongoing training
    Aug 2025 - Current (9 months)
  • E
    Excel Intermediate-Advanced
    Jan 2025 - Current (1 year 4 months)
    Practical knowledge
  • C
    Python Essentials 1
    Cisco Networking Academy OpenEDG
    Jan 2025 - Jun 2025 (6 months)
  • I
    IELTS General Training
    Jan 2025 - Mar 2025 (3 months)
  • Liceo La Sabana
    High School Diploma
    Liceo La Sabana
    May 2007 - Jan 2018 (10 years 9 months)