E
Esneider palacios
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Antioquia, Colombia
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Jobs
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InterpretericcDec 2023 - Current (2 years 7 months)• Maintained message content, tone, and emotion as closely as possible. • Improved patient outcomes in healthcare settings by facilitating clear communication between medical professionals and non-English •Delivering messages regarding billing inquiries- Costumer Service AgentNears, Sustenta PolymersMay 2023 - Nov 2024 (1 year 7 months)• Identification of needs and provision of solutions. • Contacting clients, advising them, and providing information about products and services. • Bilingual customer service in person, over the phone, and via email
- TWorkforce ManagerTelemeded,May 2022 - May 2023 (1 year 1 month)• Project and program development. • Collaboration with various departments within the company. • Preparation and timely sending of correspondence and emails. • Precise control and meticulous tracking of budgets and expenses. • Efficient coordination and planning of meetings. • Effective management of the team of professionals under my supervision, fostering a collaborative and high-performance environment. • Commitment to continuously updating the necessary knowledge for the role. • Diligent execution of administrative tasks to ensure smooth operational flow within the company. •Providing support understanding billing inquiries
- Costumer Service AgentTeleperformanceMar 2017 - Oct 2019 (2 years 8 months)• Identification of customer needs and timely management of them. • Resolution of customer problems regarding the products and services they acquired. • Opening and closing of customer case tickets. • Addressing customer inquiries and issues effectively
Education
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- HSoftware Development : Web DevelopmentHernán Toro AgudeloJan 2014 - Dec 2015 (2 years)