Eskiner Sledge Briceno Meneses
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Eskiner Sledge Briceno Meneses

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Nicaragua

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Résumé

Jobs verified_user 0% verified
  • C
    Support Engineer Microsoft Tools
    CONCENTRIX NICARAGUA
    Mar 2021 - Current (4 years 3 months)
    ⚬ Supported and implemented Microsoft Cloud services, ensuring seamless operation and promptly troubleshooting issues for users. ⚬ Provided Break and Fix Technical Support for key platforms, including Microsoft Teams, Outlook, emails, and On-premises environments. Achieved a notable reduction in resolution times, minimizing downtime and enhancing user experience. ⚬ Monitored productivity and KPIs, consistently meeting and exceeding performance goals, resulting in a high level of service delivery. Demonstrated efficiency in problem-solving and proactive resolution approaches. ⚬ Provided floor support, effectively managing people and backlogs to maintain a smooth workflow, resulting in timely issue resolution. ⚬ Conducted comprehensive traini
  • V
    Network Support Engineer
    VsatTP Monitoring
    Jan 2019 - Jan 2022 (3 years 1 month)
    ⚬ Configured and provisioned routers (Cisco, Huawei, Fortinet) and switches (Cisco, Huawei) to ensure optimal network performance. ⚬ Led the creation and management of MPLS networks, contributing significantly to the establishment of efficient and secure communication channels. ⚬ Handled the configuration of IP Telephony networks and PBX SIP Trunks, ensuring the seamless operation of VoIP systems. ⚬ Assumed responsibility for VSAT and TP monitoring, guaranteeing continuous network availability. Addressed issues promptly to minimize downtime and uphold a reliable network infrastructure. ⚬ Collaborated with cross-functional teams to troubleshoot and resolve network-related issues, consistently maintaining a high standard of service delivery..
  • National University of Engineering
    Technical Engineer
    National University of Engineering
    Jan 2016 - Jan 2019 (3 years 1 month)
    ⚬ Played a vital role in creating and maintaining secure web pages, and implementing SSL protocols to ensure data integrity and user privacy. ⚬ Managed the hosting infrastructure, ensuring the availability and optimal performance of websites under my responsibility. ⚬ Responsible for the creation and management of end customer user accounts, implementing user authentication systems, and ensuring a seamless user experience. ⚬ Actively participated in lead tracking and ad management on official websites, contributing to the university's outreach and engagement strategies. ⚬ Collaborated with cross-functional teams to integrate technical solutions that enhanced the functionality and user-friendliness of web platforms.
Education verified_user 0% verified
  • U
    Cisco Certified Network Associate.
    Universidad Americana (UAM).
    Jan 2020 - Jan 2022 (2 years 1 month)
  • C
    Control Electronics & Power
    Jan 2019 - Jan 2020 (1 year 1 month)
  • P
    PCB Card Design & PLC Control
    Jan 2019 - Jan 2020 (1 year 1 month)
  • C
    Cisco Certified Network Professional
    Jan 2018 - Jan 2019 (1 year 1 month)
  • U
    Bachelor Electronic Engineer.
    Universidad Nacional de Ingeniería (UNI).
    Jan 2014 - Jan 2019 (5 years 1 month)
Projects verified_user 0% verified
  • P
    PCB Card Creation
    Jan 2021 - Dec 2021 (1 year)
    Creation and maintenance of an application for ticket handling via SAP Creation of internal networks for ECARPRODUCCIONES SA