Nikhil Mordia
Nikhil Mordia

Nikhil Mordia  new_releases

About

Detail

Sales Operations and Coordinator| Sales Support and Management | Customer Support
Maharashtra, India

Timeline


work
Job
school
Education
folder
Project
2010
2020

Résumé


Jobs verified_user 67% verified
  • C
    Sales Operations
    Calypso
    Mar 2020 - Sep 2020 (7 months)
  • Thomson Reuter
    Sales Desk Associate verified_user
    Thomson Reuter
    Mar 2018 - Mar 2020 (2 years 1 month)
  • Metropolitan Stock Exchange
    Customer Support, Metropolitan Stock Exchange verified_user
    Metropolitan Stock Exchange
    Jun 2016 - Mar 2018 (1 year 10 months)
    - ● Attained 100% customer satisfaction by processing customer queries via 140 weekly phone calls & emails
    - ● Planned & implemented day-to-day strategies to reduce turnaround time in ad-hoc & novel issues
    ● Drafted 10 MIS reports for consolidating & representing data to assess business operations
    ● Analysed patterns and trends by coordinating with 3 cross
Education verified_user 100% verified
  • U
    Post Graduate in Management verified_user
    UWSB
    Jul 2010 - Mar 2012 (1 year 9 months)
Projects verified_user 0% verified
  • Thomson Reuter
    London Stock Exchange Group
    Reaching Out To Clients Via Terminals For Various Marketing Campaign
    Thomson Reuter, London Stock Exchange Group
    Mar 2019 - Mar 2020 (1 year 1 month)
    - Reached out to 80,000+ target customers via 12 marketing campaigns, webinars as well as drafting & sending 5000 messages on monthly basis to provide customized content to clients thereby maximized viewership by 8%
    - Marketing Campaigns
  • R
    Reducing Turnaround Time
    Jul 2016 - Mar 2018 (1 year 9 months)
    - Able to reduce turn around time by 50%
    - To reduce turn around time
  • T
    Happiness Project
    The Art of Living
    - Reaching out to School children