Nikhil Mordia
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Sales Operations and Coordinator| Sales Support and Management | Customer Support
Maharashtra, India
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Résumé
Jobs
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67% verified
- CSales OperationsCalypsoMar 2020 - Sep 2020 (7 months)
- Sales Desk Associate verified_userThomson ReuterMar 2018 - Mar 2020 (2 years 1 month)
- Customer Support, Metropolitan Stock Exchange verified_userMetropolitan Stock ExchangeJun 2016 - Mar 2018 (1 year 10 months)- ● Attained 100% customer satisfaction by processing customer queries via 140 weekly phone calls & emails
- ● Planned & implemented day-to-day strategies to reduce turnaround time in ad-hoc & novel issues
● Drafted 10 MIS reports for consolidating & representing data to assess business operations
● Analysed patterns and trends by coordinating with 3 cross
Education
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100% verified
- UPost Graduate in Management verified_userUWSBJul 2010 - Mar 2012 (1 year 9 months)
Projects
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0% verified
- Reaching Out To Clients Via Terminals For Various Marketing CampaignThomson Reuter, London Stock Exchange GroupMar 2019 - Mar 2020 (1 year 1 month)- Reached out to 80,000+ target customers via 12 marketing campaigns, webinars as well as drafting & sending 5000 messages on monthly basis to provide customized content to clients thereby maximized viewership by 8%
- Marketing Campaigns - RReducing Turnaround TimeJul 2016 - Mar 2018 (1 year 9 months)- Able to reduce turn around time by 50%
- To reduce turn around time - THappiness ProjectThe Art of Living- Reaching out to School children