Ismail

W

Operations Manager - (B2B

Wipro Technologies SA Limited,

Oct 2021 - Current (3 years 11 months)

• Developing strategies for improving employee productivity, increasing market share, and generating new business opportunities. • Overseeing the development and implementation of new policies and procedures that align with organizational goals. • Managing the hiring and training of employees within their organization. • Managing the organization's finances by creating budgets and monitoring spending to ensure it is within set limits. • Conducting exit interviews with departing employees to determine why they are leaving the company. • Creating a vision for the company's future and communicating this vision to employees and stakeholders. • Develop and implement long-term strategic plans that align with the company's mission and vision. •

L

Founder & Owner - (B2B & B2C)

Legendary Beards (Small Business),

Jun 2018 - Aug 2021 (3 years 3 months)

• Carry out plans for promoting production, sales, and budgeting for the business. • Meet with the provider or producer of merchandise reinforce delivery. • Prepare customer service approach for the business. • Make a viable feasible assessment • Ensure satisfaction is a priority. • Conduct training for my delivery. Offer presentations to enlighten

I

Senior Client Success Team Manager

Ipreo Ltd

Aug 2016 - May 2018 (1 year 10 months)

• Oversee software development and client success on either Ipreo's Syndicated Loan or Fixed Income platforms within the Global Capital Markets group. • Manage and maintain client success process and KPIs, using Ipreo's internal tools and CRM capabilities. • Take full responsibility for the dealing with all customer/client complaint/s across all divisions Internationally, investigations, queries and requests for information from the start to the end of the process. • Ensure that an investigation takes place in all cases. This includes the recording of all communications between the various parties and all information taken into consideration. • Draft all documentation such as SOP, Disciplinary Actions, Warnings and All relevant documents r

Fraud & Back Office Team Leader

Amazon.com

Jul 2011 - Jul 2016 (5 years 1 month)

• Manage and develop fraud policies and processes to minimize fraud. • Expand/develop Incident Response management processes. • Work closely with the development team and the back office team to ensure that all merchant and partner-facing individuals have relevant, accurate information. • Provide business requirements to system development teams to build real time automated fraud models that are able to detect emerging fraud trends. • Develop training program to ensure all colleagues understand policies and procedures and are able to identify new fraud typologies. • Accountable for a clearly articulated risk management roadmap and strategy as well as the execution and management of risk management related activities. • Manage and direct a

C

Team Manager

Carphone Warehouse (Stream Global Services),

Feb 2009 - Oct 2010 (1 year 9 months)

• Implement team goals or objectives. • Supervise, train or guide team members. • Mediate any interpersonal issues. • Inspire and motivate team members. • Provide effective feedback. • Manage remote teams. • Utilize technology effectively.

O

Sales Team Leader

Outsourcing 360,

Jan 2007 - Jan 2009 (2 years 1 month)

• Model behaviors and mentor the sales team to increase lead generation and overall sales. • Set sales goals and strategies, including segmenting the market, and identifying all metrics. • Recruit and train, all sales professionals and creating a productive and competitive environment. • Generate leads and sales through coaching styles. • Create standard presentations and webinars. • Build and maintain relationships with high-profile and special clients.

About

Detail

Timeline

Résumé