Erin Smith

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Customer Relations Specialist

School Outfitters-Cincinnati,

Mar 2024 - Mar 2025 (1 year 1 month)

In my role as a Customer Relations Specialist, my main responsibility was to build and maintain relationships with customers, suppliers, and carriers through phone and email to ensure any issues were resolved in a timely manner. My customers knew that I would get their issues solved as quickly as possible, and my multiple raving reviews reflected that commitment. I utilized Microsoft Word, Excel, and our order system to aid in resolutions. Additionally, I proactively called customers to build sales when I noticed a decline in sales performance. While technical support was not my primary focus, I often found myself troubleshooting computer issues to maintain efficiency in my work. Furthermore, I engaged in live chat with customers to provide

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Consumer Service Advisor

the LEGO Group-Remote

Aug 2023 - Feb 2024 (7 months)

Phone and email based customer service with main focus on first time resolution of customer concerns to maintain and increase brand loyalty. Utilized Salesforce to communicate with customers, and research information about the company. Also used CRM for taking new orders and looking into existing orders.

Guest Experience Specialist

Evolve

Dec 2022 - May 2023 (6 months)

As a Guest Experience Specialist, I spent my day ensuring that our Guests received prompt and accurate answers to their questions, assisting them in finding the perfect short-term rentals, and booking their stays. I dedicated about half of my day to answering incoming phone calls, which ranged from booking properties to providing essential information needed by guests prior to their stay at one of Evolve's properties. The other half of my time was spent responding to emails and Airbnb messages to address any inquiries from Guests. The skills I gained in this position include oral communication, customer satisfaction, teamwork, phone etiquette, customer experience, multitasking, written communication, customer contact, data entry, customer s

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Assistant Manager

Graeter's Ice Cream-Cincinnati,

Oct 2021 - Feb 2023 (1 year 5 months)

I open and close the store, cash handling, cleaning, stocking, delegate to my employees, train new team members, inventory, ordering I took care of customer complaints, and inquiries, over the phone, along with the other supervisors, and was also one of five, that handled the emails. I took customer orders, fixed any issues they may have, with orders, contacted various locations to help answer specific store questions. My main job was to make sure that when I was getting off the phone with the customer, they were happy.

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Customer Service Representative

OrnamentShop.com-Fairfield,

Oct 2020 - Jan 2021 (4 months)

Answered all emails and handled customer complaints

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Supervisor and Email Specialist

LaRosa's Pizzeria call center-Cincinnati,

Oct 2016 - Apr 2025 (8 years 7 months)

Shift Manager

Taco

Jul 1999 - Aug 2006 (7 years 2 months)

I started out, as a drive thru attendant, taking orders, cash handling, cleaning up. I worked my way up to being a shift manager, which included running the various shifts, helping the other employees, bank deposits, as well as opening and closing the store.

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Erin Smith

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