Highly skilledCustomerServiceRepresentativewithexpertiseinCRMsoftwareusage, relationship building, and customerretention.Proficientinproviding excellentcustomerservicethroughactivelistening, effectiveproblem-solving, andupselling strategies.Experiencedininvestigating andresearching issuestodeterminerootcausesandappropriate resolutionmethods.Possessesstrong verbalandcommunicationskills, criticalthinking, andtechnicaltroubleshooting abilities.TrainedinSalesforceandMicrosoft OfficeSpecialist(MOS)expert.