Erin Alysse Tarver

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Customer Service Representative Agent

Liveops

Aug 2024 - Current (1 year 11 months)

• Addressed customers courteously using suitable methods and problem-solving skills • Interacted with customers using active listening skills to confirm or clarify information and diffuse customer complaints • Responded to telephone inquiries and complaints following standard operating procedures • Communicated complex information in an understandable and relatable way to members and providers • Processed status, change and cancellation requests from customers • Monitored customer satisfaction surveys to ensure quality standards were met or exceeded Performed outbound calls, emails, chats as necessary for follow-up on open cases or other special requests • from customers • Investigated and researched issues to determine root causes
W

Customer Service Representative

William-Sonoma

Sep 2020 - Nov 2024 (4 years 3 months)

• Handled client deposits and transactions and updated billing information in company databases • Highlighted new products and company promotions during sales pitches • Recommended product offerings to meet customers' changing needs • Responded to telephone inquiries and complaints following standard operating procedures • Investigated and researched issues to determine root causes and appropriate resolution methods • Interacted with customers using active listening skills to confirm or clarify information and diffuse customer complaints • Complied with corporate and regulatory policies regarding information confidentiality and privacy • Answered phones in a friendly manner and assisted callers with a variety of questions • Recogni

Education 0% verified

Erin Alysse Tarver

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