Erik Pinho Co-Founder & Operations Director of DevX Solutions

Senior DevOps Engineer

Adobe

Feb 2025 - Current (1 year 9 months)

- Contributed to disaster recovery planning and automated database backups. - Automated deployment pipelines, cutting build time from ~4 hours to

DevOps Engineer

Adobe

Apr 2022 - Feb 2025 (2 years 11 months)

- Automated CyberArk key rotation, cutting 300+ keys to 2 and enforcing 90-day renewal. - Mentored 11 engineers on Zen infrastructure to ensure knowledge trae ver and contaity. - Led Zen migration from ITCloud to CESS, serving as POC for a service with 16,000+ daily users.

Co-Founder & Operations Director | Strategic Planning | Financia Acumen | Data Analysis

DevX Solutions

Mar 2021 - Current (5 years 8 months)

- Strategic Development: Shaping the agency's strategic direction, particularly in nearshore hiring. - Operational Leadership: Overseeing daily operational activities, ensuring efficiency and effectiveness. - Process Automation: Implementing technology solutions to automate recruitment processes for greater efficiency. - Team Management: Leading and developing the operations team to align with strategic goals. - Client Relations: Building and maintaining relationships with clients, understanding their nearshore hiring needs. - Market Analysis: Keeping abreast of market trends in recruitment and nearshore hiring. - Quality Assurance: Ensuring the quality of recruitment services and client satisfaction. - Financial Oversight: Managing budgets

Support Engineer Level 2 | Network Administration | Technical Analysis | Linux

FireEye Inc

Sep 2020 - Apr 2021 (8 months)

- Mastered troubleshooting of FireEye's security appliances (Network, Email, Endpoint, etc.) within one month, demonstrating quick learning and adaptation skills. - Managed and resolved over 200 tickets per month, exceeding the team average by over 50%. - Expertly managed client expectations and adhered to strict Service Level Agreements while providing technical support and solutions. - Recognized as a top performer in the team within six months, contributing to the team's overall efficiency and success in customer support.

Service Cloud Engineer | Network Security | Email Protocols Troubleshooting | Operating Systems

Oracle

Jun 2019 - Jul 2020 (1 year 2 months)

- Managed technical support for Oracle Service Cloud, a cloud-based platform serving 2000 global customers and over 8 million daily users. - Managed break/fix issues, responding promptly via CX and phone, reducing average resolution time by over 50%. - Collaborated daily with project managers, Cloud Operations, Professional Services, and Sales to ensure smooth implementation and adherence to milestones, contributing to a 70% increase in customer satisfaction. - Implemented MySQL and email protocols (SMTP, DKIM, DMARK) for advanced troubleshooting, leading to a 30% decrease in repeat customer issues. - Played a key role in cross-functional teams, facilitating effective communication between developers and clients to optimize service delivery

IT Tech Engineer | Network Administration | Programing | Linux

ObservePoint

Sep 2018 - Jun 2019 (10 months)

- Reorganized IT equipment inventory for over 100 employees, enhancing access and tracking efficiency through innovative system improvements. - Streamlined the setup and recovery processes for IT equipment, ensuring seamless transitions for new and departing employees. - Administered Office 365, G Suite, and Slack, enhancing user proficiency and operational smoothness. - Created a custom program to proactively manage printer maintenance, significantly reducing downtime and improving office productivity. - Implemented efficient technical support, resolving a wide range of IT issues, thereby boosting internal customer satisfaction.

Java and Python Software Engineer | AWS | Cloud Migration | Infrastructure Design | Splunk

FamilySearch

Apr 2018 - Sep 2018 (6 months)

- Managed FamilySearch's worldwide AWS infrastructure, enhancing system reliability and performance. - Played a key role in optimizing cloud resources for efficiency and scalability. - Migrated on-premise devices to the cloud, significantly boosting FamilySearch's system scalability. This migration facilitated a more flexible and scalable cloud-based architecture. - Designed and implemented a robust new network infrastructure. This upgrade streamlined system updates, improving overall network efficiency and stability. - Created and customized Splunk dashboards for real-time network metrics monitoring. These dashboards implemented crucial insights into network performance, aiding in proactive maintenance and decision-making.

System Administrator | Windows Server | SCCM | Group Management | Hardware

Brigham Young University

Apr 2017 - Apr 2018 (1 year 1 month)

- Created and deployed software packages via SCCM to over 200 computers, enhancing system uniformity and efficiency. - Maintained user, group, and computer accounts, ensuring secure and streamlined access across the organization. - Managed and optimized Group Policy Objects (GPO) in Active Directory, ensuring compliance and operational consistency. - Administered 8 Windows Servers, overseeing their performance, security, and maintenance to ensure high availability and reliability. - Diagnosed and resolved hardware issues with a variety of systems, including HP desktops, Dell workstations, and Apple MacBook Pros.

H

Honorary Consul Assistant | Financial Management | Document Processing | Communication

Honorary Consul of Brazil

Jan 2016 - Apr 2017 (1 year 4 months)

- Acted as the primary point of contact between the Honorary Consulate of Brazil and external parties, ensuring effective communication and coordination on Brazil-related affairs. - Managed various documentation processes including the issuance of passports, proofs of living, and powers of attorney, demonstrating attention to detail and adherence to legal requirements. - Addressed inquiries related to the General Consulate of Brazil, providing accurate information and guidance to individuals and organizations. - Managed the invoicing and financial documentation for the Brazil Honorary Consulate, showcasing skills in financial administration and record-keeping.

Portuguese Teacher | Fluency in Portuguese| Assessment Feedback | Classroom Management

MTC

Aug 2013 - Aug 2014 (1 year 1 month)

- Delivered comprehensive Portuguese language lessons to students of varying ages and proficiency levels, emphasizing both spoken and written skills. Employed diverse teaching methods to accommodate different learning styles. - Developed and implemented engaging language learning curricula, incorporating multimedia resources and culturally relevant materials to enhance the learning experience. - Conducted regular assessments to monitor student progress, providing personalized feedback and tailored support to ensure effective language acquisition and improvement. - Maintained a positive and inclusive learning environment, fostering a sense of enthusiasm and curiosity about the Portuguese language and culture among students. 5. ●●Cultural Awa

Erik Pinho

About

Detail

Timeline

Résumé

Erik Pinho

About

Detail

Behavioral traits