Erik Michel

Erik Michel

About

Detail

Objective: Seeking a role where I will be able to apply my skills and work experience. To be an expert in my area of work with a passion for challenge
Mexico City, Mexico
Contact Erik regarding: 
work
Full-time jobs
Starting at USD9/hour

Timeline

work
Job

Résumé

Jobs verified_user 13% verified
  • H
    Sales Development Representative verified_user Verified experience
    House CallPro – Telecommunications Sales
    Aug 2021 - Aug 2022 (1 year 1 month)
    Appointment Setting Cold Calling Lead Generation Business Type-B2B. Responsibilities: My duty as a sales development representative is to qualify prospects, make warm transfers to enrollment specialists, also do cold calls to many professionals and follow up on task in appointments. -Use Salesforce CRM - Talk Desk -Slack to communicate -250 C/D. Quotas: My daily quotas are to be able to do 250 cold calls or above, schedule as many live presentations as I can, and make at least 3 live warm transfers to the enrollment specialist a week. I usually get about 5/7 a week. Accomplishments: Have accomplished rookie veteran and now I am a master which is a high-level sales rep at the company.
  • C
    Customer Support Rep
    Customer Support Rep Where and When Agents- Leisure, Travel, & Tourism Reservation Agent.
    Jan 2020 - Mar 2022 (2 years 3 months)
    Appointment Setting, Customer Support, Schedule Management Business Type- B2B. Responsibilities: In Where and When Agents I was a Reservation Agent to reserve Hotels and Suites. For a certain date as my customers specifically requested. I always show great hospitality and patience to get everything situated in sorted out for their benefit. Quotas: My quotas were to always get as many reservations as I could on a daily basis and always give my best attitude towards customers and multitasking at all times to make sure everything customers were specifically asking for was taken care of. It was a commission-based job which I always exceeded and ended up.
  • Q
    Customer Support
    QualfonAllstate – Customer Service
    Mar 2019 - Aug 2019 (6 months)
    Product Knowledge, B Type-B2B. Responsibilities: In Allstate, I was a Customer Service Agent. I always show great hospitality and patience to get everything situated in sorted out for their benefit. I also use Google maps to locate them by streets or signs that customers told me to send help to their exact location. We would send a tow truck company and send it to help the with what they needed. Quotas: Our Quotas were to be able to have all metrics on track. Also, do not last too long on a call be ready for the next to attend to as many customers on a daily basis
  • T
    Customer Support
    Teleperformance Reliant – Sales
    Feb 2019
    Product Knowledge, Cross Selling Business Type-B2B. Responsibilities: Were to call Texas homeowners to sell them energy Packages since we also competed with 50 different companies and we were also the most expensive one in the market in a 5-Star well known.
  • M
    Appointment Setting
    Marriott Hotels – Leisure, Travel, JJism Reservation
    Jul 2018 - Jan 2019 (7 months)
    Customer Support, Schedule Management Business Type- B2B. Responsibilities: In Marriott International Hotels I was a Reservation to reserve Hotels and Suites. For a specificte date my customers specifically requested. I always show great hospitality and patience to get everything situated in sorted out for their benefit. Quotas: My quotas were to always get as many reservations as I could on a daily basis and always give my best attitude towards customers and multitask at all times to make sure everything customers were specifically asking for was taken care.
  • T
    T-mobile/Customer Support
    Telvista, Centro Valle Coyoacán
    Feb 2018 - Sep 2018 (8 months)
    Product Knowledge, Cross Selling Business Type-B2B. Responsibilities: I was customer Service Billing and my responsibility as a tech support was to help out the customers with any technical problems that they had and also check any billing issues. It also had to do with managing to bill for certain purchases or plans that had to be paid or upgraded. Also offering better plans and accessories for their cellphones which will be screen pProtectors and phone cases. Quotas: To receive all incoming calls that were coming in within the 8-hour shift with the best customer service which will also include making sure they got everything that they needed. There would be a 500-dollar bonus at the end of the month and the best agents will receive it if
  • Teletech
    Customer Support
    Teletech
    Aug 2016 - Jan 2018 (1 year 6 months)
    Product Knowledge, Cross Selling Business Type-B2B. Responsibilities: I was customer Service Billing and my responsibility as a tech Support was to help out the customers with any technical problems that they had and also check any Billing issues customers had as well Advance of tech support (Dr. Dish) *Advance Tech. Quotas: My Personal quotas where to apply my skills and work experience on an everyday basis to make sure that all customerswhere always satisfied with my work.
  • M
    Sales Rep/Customer Service
    Medicare-Sales Customer Service
    Sep 2015 - Mar 2016 (7 months)
    Customer Support, Product Knowledge, Cross Selling Business Type-B2B. Responsibilities: My Responsibilities in Medicare were to do 250 Cold Calls a day and transfer as Many as I could. I will only call them if They were available for plans A and B. I will clarify if they qualify for our plans and transfer them. Quotas: My quotas were weekly I had to have 6 transfers a week in from 250 to 300 calls a day.