Erik Hitechew Experienced technical-support analyst

Lead Server Support Technician

Quanta Computer Inc 廣達電腦

Feb 2026 - Current (8 months)

Cross-references asset-management database records for servers, extracting debug logs for quality team
Diagnoses, troubleshoots server component and operation issues, such as for RAM, NIC, and fan issues.
Diagnoses and performs data-center repairs for GB200 servers.
Mounts servers in server racks and reconciles asset tags with inventory and positioning records.
Replaces malfunctioning components in servers, such as DIMM memory and processor chips.
Trains and educates novice team members on departmental software and routine job functions.

Lead Server Support Technician

eTeam

Jan 2025 - Feb 2026 (1 year 2 months)

Cross-references asset-management database records for servers, extracting debug logs for quality team
Diagnoses, troubleshoots server component and operation issues, such as for RAM, NIC, and fan issues.
Diagnoses and performs data-center repairs for GB200 servers.
Mounts servers in server racks and reconciles asset tags with inventory and positioning records.
Replaces malfunctioning components in servers, such as DIMM memory and processor chips.
Trains and educates novice team members on departmental software and routine job functions.

PC Technician

Robert Half

Oct 2024 - Dec 2024 (3 months)

Performed hard-drive erasures and hardware tests; prepared used Windows and Mac laptops, Windows desktops, and Windows servers for recycling.

Desktop Support Technician

Sira Consulting an Inc company

Apr 2024 - Jun 2024 (3 months)

Maintained inventory records of desktops, laptops, video cables, power adapters, keyboards, mice, and computer monitors, troubleshooting and replacing all of these as necessary, in accordance with incoming ServiceNow tickets.

Desktop Support Technician

HCLTech

Sep 2023 - Feb 2024 (6 months)

Diagnosed application and performance issues desktop and laptop computers, desk phones, and portable business phones, troubleshooting and replacing devices and components as necessary, with an on-site team of five to ten people.

End User Engineering analyst

TEKsystems

Jun 2023 - Aug 2023 (3 months)

(short-term summer role) Assembled daily Microsoft Excel spreadsheets cataloguing hundreds of thousands of instances of software vulnerabilities throughout an automobile-parts enterprise across approximately 14,000 Windows desktops and laptops. Organized these vulnerability instances by product and severity and presented reports to management, highlighting the most prominent software programs and security vulnerabilities and noting other correlations where applicable, such as correlations between a vulnerability's perceived level of importance (low, medium, high, critical) and how often it was being used as a potential exploit.

Desktop Support Technician

Conexess Group

Jan 2022 - Apr 2023 (1 year 4 months)

Diagnosed incoming level-1 tickets and fixed level-2 technical issues for doctors, nurses, and clinical staff; compiled shipping, contact, approval, and urgency/priority information for hardware-shipping queues. Provided executive VIP support. (Continuation of July 2020 - April 2021 contract.)

Desktop Support Technician

System Soft Technologies

Dec 2021 - Jan 2022 (2 months)

Performed remote-access technical troubleshooting for BlueCross BlueShield employees and members.

Desktop Support Technician

Avacend Inc

Sep 2021 - Oct 2021 (2 months)

Monitored uptime status of twenty computers for federal and non-federal users in large logistics facility. Imaged laptops and installed logistics-floor printers.

Desktop Support Technician

Homeland LLC

Apr 2020 - Jul 2020 (4 months)

Verified financial-institution user access and updated credentials in accordance with banking client's security protocols; guided users through installation and compliance verification of Blackberry email clients for iOS and Android platforms.

Desktop Support Technician

Insight Global

Feb 2020 - Mar 2020 (2 months)

(Five-week contract.) Performed in-office and remote technical support for auto-equipment client, documenting and escalating incoming service tickets via ServiceNow platform; used Active Directory to unlock user accounts and to restore workstation-domain trust relationships for inactive machines. Established multi-factor authentication for Cisco VPN users via Okta Verify for Android and iOS platforms.

Desktop Support Technician

Infotree Global Solutions

Jul 2019 - Jan 2020 (7 months)

Diagnosed company-specific software for users in automotive, industrial, and other applications; resolved and escalated incoming support tickets and departmental call transfers, including technical part queries and Cummins generator support calls

Desktop Support Technician

Apex Systems

Oct 2018 - Apr 2019 (7 months)

Imaged computers according to company security specifications; migrated Change Healthcare users from Windows 7 machines to Windows 10, setting up Microsoft Office, installing software, and placing service requests for software licenses as necessary; performed basic IT remote-desktop troubleshooting for issues such as errors related to installing software or printers, as well as to problems connecting to the Change Healthcare VPN or network.

VITA Assist analyst

TEKsystems

Jul 2018 - Oct 2018 (4 months)

Diagnosed, routed, and escalated incoming technical incidents and service requests for users from across 80 State of Virginia government agencies, including the Department of Social Services and the Department of Motor Vehicles. Monitored user access via RSA SecurID and Active Directory.

Seasonal Tax Preparer and Receptionist

HR Block

Jan 2018 - Apr 2018 (4 months)

Completed clients' tax returns, maintaining information security and confidentiality, while also advertising and selling additional company or third-party products and services to clients. Scheduled and coordinated client appointments via both inbound and outbound calls.

Erik Hitechew

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Erik Hitechew

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Behavioral traits