Erik Duarte Rodrigues Customer sevice representative

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Customer Experience Analyst

Oct 2018 - Dec 2020 (2 years 3 months)

Supporting the team, dealing with clients, scheduling visits and organizing and controlling documents, registering, preparing reports, comparative graphs, typing and tabulating data. Mastery of tools such as Zendesk and Sales Force Study of B2B team metrics, such as: CSAT, NPS and productivity.

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Internal Audit Trainee

Sep 2017 - Oct 2018 (1 year 2 months)

As an audit intern at Empresa de Pesquisa Energética, I actively participated in the process of evaluating and analyzing accounting and financial practices. During my internship, I developed valuable skills and gained practical experience in various aspects of auditing. Some of my responsibilities included: Document Analysis: I carried out a detailed review of accounting documents, ensuring compliance with internal rules and regulations. Audit Procedures: I collaborated in the execution of audit procedures, helping to identify possible risks and areas for improvement. Evaluation of Internal Controls: Active participation in the evaluation of internal controls, helping to identify and correct gaps. Reporting and Communication: I prepared cle

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Cashier

Jan 2012 - Feb 2015 (3 years 2 months)

As a Bank Teller at Banco Bradesco, I was responsible for performing crucial functions in customer service and the efficient administration of financial transactions. During my period of employment, my responsibilities included: Customer Service: I provided courteous and efficient service, dealing with customers' needs and queries at the counter. Financial Transactions: I carried out banking operations, including withdrawals, deposits, transfers and payments, ensuring accuracy and compliance with the bank's policies. Cash Checking: I led the daily cash checking, ensuring the accuracy of available funds and compliance with internal procedures. Selling Financial Products: I promoted the bank's financial products and services, providing releva

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Customer Experience Analyst

I play a key role in maintaining high standards of customer satisfaction. My responsibilities were geared towards ensuring a positive experience by following the guidelines set by the company. Main achievements and responsibilities include: Managing NPS (Net Promoter Score): I collaborated in applying the guidelines for measuring and evaluating NPS, contributing to the ongoing understanding of customer satisfaction. Report assembly: I contributed to assembling detailed reports on customer service performance, following established guidelines to provide valuable insights. Satisfaction Analysis: I participated in the regular analysis of customer satisfaction, identifying areas for improvement and collaborating with teams to implement correct

Erik Duarte Rodrigues

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