Erika Gonzalez

Bilingual (English/Spanish) professional with U.S. work eligibility and a strong background in SaaS consulting, customer success, and software requirements analysis. Experienced in guiding clients through complex platforms, translating business needs into actionable technical solutions, and fostering long-term relationships through empathetic, structured support. Skilled in remote collaboration, technical documentation, and cross-functional coordination with development teams. Passionate about delivering software experiences that are clear, scalable, and emotionally resonant—always with a focus on shared responsibility and quality.