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Eriel Jade Verano Oseo

About

Detail

Customer Service & Virtual Support Specialist
Philippines
Contact Eriel regarding: 
work
Full-time jobs
Starting at USD5/hour

Timeline

work
Job

Résumé

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  • Voomi Supply
    Fulfillment Specialist
    Voomi Supply
    Jul 2025 - Nov 2025 (5 months)
    As a Fulfillment Specialist, I processed and fulfilled customer orders accurately and efficiently to meet daily operational targets. I coordinated with warehouse and logistics teams to ensure timely dispatch and delivery of orders, while managing order updates, inventory discrepancies, and fulfillment-related issues with precision and clear communication. I provided customer support regarding order status, shipping updates, and product inquiries, ensuring a high level of customer service. Additionally, I maintained documentation and adhered to workflow standards to support smooth fulfillment operations. I handled escalations to catalog teams and suppliers, utilizing tools like DocuSign to facilitate contract signing when necessary, which st
  • Kyte
    Customer Service Specialist
    Kyte
    May 2023 - Jul 2025 (2 years 3 months)
    As a Customer Service Specialist and a member of the Accidents and Incidents Team, I specialized in managing urgent and complex customer cases that required real-time problem-solving. I provided support through live chat and email, ensuring prompt and clear communication to enhance customer satisfaction. Collaborating with internal teams, I investigated concerns and delivered efficient, customer-centric solutions. My dedication to excellence was recognized with awards for three consecutive quarters for achieving the highest number of resolved tickets while consistently meeting all KPIs. Additionally, I utilized DocuSign to facilitate contract signing for customers, streamlining the administrative process and enhancing overall efficiency. I
  • A
    Email Support Representative
    Amazon Seller Central, Just One Dime
    Mar 2020 - Apr 2023 (3 years 2 months)
    Responded to sellers' inquiries via email with accuracy, professionalism, and timely resolution. Assisted with listing issues, account suspensions, policy violations, and performance notifications. Documented cases thoroughly for reporting and quality assurance. Worked with catalog, compliance, and payments teams to resolve complex seller issues.
  • Q
    Order Support & Sales Representative
    QVC, Alorica
    Mar 2019 - Mar 2020 (1 year 1 month)
    Assisted customers with order placement, tracking, and modifications through phone, email, and chat. Answered inquiries regarding products, shipping, returns, and exchanges. Coordinated with logistics, billing, and warehouse teams to resolve order-related concerns. Processed refunds and replacements according to company guidelines.
  • O
    Casino Dealer
    Okada Manila (Tiger Resort Leisure & Entertainment Inc.)
    Aug 2016 - Mar 2019 (2 years 8 months)
    Ensured fair play and adhered to gaming procedures during table operations. Delivered exceptional customer service in a high-end gaming environment. Explained game rules and assisted players to enhance their experience.
  • M
    Online Casino Dealer
    Monaco1 International Inc.
    May 2015 - Aug 2016 (1 year 4 months)
    Hosted live-streamed casino games (Blackjack, Roulette, Baccarat, Poker) with professionalism and strong on-camera presence. Engaged players through live chat to create a welcoming gaming atmosphere. Monitored gameplay for irregularities and escalated concerns when needed.