Eric Toscano WEF Global Shaper, Project Manager, Continuous Improvement,

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Project Manager

Booth & Partners S.A.S.

Jun 2024 - Current (2 years 1 month)

• Planning and overseeing projects with constant follow-up to meet deadlines and expectations. • Ensuring proper use of internal tools and creating SOPs and workflows, with a possible transition to ClickUp. • Document tasks after client call and ensure they are completed on time. • Set up tools, obtain account access, and communicate effectively with new clients. • Oversee campaigns and performance, and collaborate on report creation and process improvement.

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Manager, Shared Services Center

Chiper S.A.S.

May 2023 - Apr 2024 (1 year)

• End-to-end project management on top business priorities including identifying opportunities, scoping projects, and driving cross-functional implementation. • Execut ing on the Chiper's project of centralization across operations. • Problem solving and solution implementation to daily challenges in the Shared Services Center. • Working with the product and development teams to drive high impact improvements in current tools.

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Curator

Global Shapers Commutity,

Jul 2022 - Jun 2023 (1 year)

• Develop and implement projects, programs, and activities that promote the advancement of the Global Shapers community mission in the city of Barranquilla. • Lead the Global Shapers team at the Barranquilla Hub through the development of the 2022-2023 action plan. • Collaborate with other organizations, the public sector, and the private sector to create initiatives with a positive impact on the city.

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Manager, Continuous Improvements

SYKES Colombia S.A.S. SITEL Group

Mar 2022 - May 2023 (1 year 3 months)

• Ensuring company performance excellence through Lean Six Sigma Projects. • Lead Back on Track Project to improve performance of operations. • Investigating shortfalls, issues, and complaints in current business processes. • Collaborating with other stakeholders to enhance productivity and staff satisfaction. • Managing staff cohorts and teams of various sizes.

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Senior Coordinator, Area Performance Excellence, Quality and Business Process

SYKES Colombia S.A.S. SITEL Group

Jul 2021 - Feb 2022 (8 months)

• Foster sustainable innovation at organization level based on the Strategic Innovation Projects. • Build an innovation ecosystem that delivers value to customers, and supports business sustainability. • Develop of Journey maps, from consumer and internal perspective, to add valuable insight to our business partners. • Lead Performance Excellence´s Department based on continuous improvements, and quality assurance, HC 40 approx.

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Coordinator, Area Performance Excellence, Quality and Business Process

SYKES Colombia S.A.S. SITEL Group

Oct 2020 - Jul 2021 (10 months)

• Deployment and execution of the Lean Six Sigma Project strategy. • Execute performance analysis of the operation, and support areas in charge. • Coordination of action plans according to the specific opportunities in the operations. • Ensure compliance with the client's requirements from the strategic support of the Quality and Continuous Improvement areas, based on the monitoring of performance indicators defined in the SOWs.

Director

100en1dia

Jan 2020 - Dec 2021 (2 years)

• End-to-End project management of the 'Grand Day' of 100En1 Día. • Consolidate partnerships with organizations, the private sector, and the public sector to guarantee the execution of 100 or more actions with a positive impact in the city on the same day.

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Business Process Supervisor, Area Performance Excellence

SYKES Colombia S.A.S. SITEL Group

Oct 2019 - Sep 2020 (1 year)

• Deployment of the Lean Six Sigma strategy for continuous improvement, • Monitoring of Lean Six Sigma Projects at Yellow and Green Belt level. • Support the design of the Innovation Framework for SYKES Colombia. • Responsible for leading the company's continuous improvement team • Local point of contact for the implementation of corporate strategies or projects that involve changes in current processes.

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Project Engineer

KiperSoft S.A.S.

Nov 2018 - Jun 2019 (8 months)

• Deploy new tool/systems, and improvements to the Kiperbook ERP. • Develop project work plan for software development • Monitor progress and deliverables of the project, and timely manage changes in the scope and schedule of the project. • Measure and evaluate performance (KPIs/metrics), and keep project documentation up to date. • Present Project progress to stakeholders. Work with the web development team in the Wordpress website requirements

Staff

Fuckup Nights

May 2017 - Dec 2017 (8 months)

• Supporting logistics and coordination to ensure every aspect of the event, particularly in production, is executed with precision. • Supporting speaker selection by reviewing profiles that fit with the FuckUp Nights format. • keep the WordPress website updated with information about the next event and its speakers

Staff

TEDxBarranquilla

May 2017 - Dec 2017 (8 months)

• Supporting logistics and coordination to ensure every aspect of the event, particularly in production, is executed with precision. • Collaborating closely with the local community to ensure the creation of impactful experiences that foster idea exchange in the TEDx format.

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Volunteer

100En1Día Barranquilla

May 2016 - Dec 2019 (3 years 8 months)

• Consolidate partnerships with organizations, the private sector, and the public sector to guarantee the execution of 100 or more actions with a positive impact in the city on the same day.

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Process and Project Engineer IT

Viva Home S.A.S. (Viva tu crédito)

• Design and redesign processes in the Viva System (Software in house) • Management and monitoring of in-house software development projects. • Manage changes in the scope of the projects. • Process mapping the current status of processes identifying opportunities for improvement. • Lead workshops to design new processes • Support and monitor the implementation of new processes and procedures.

Eric Toscano

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