Eric Montenegro
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Senior Data Specialist at Teleperformance
Bogotá, Bogota, Colombia
Contact Eric regarding:
Flexible work
Starting at
USD15/hour
Timeline
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Résumé
Jobs
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- TSenior Data SpecialistTeleperformanceJan 2023 - Oct 2023 (10 months)- Business Intelligence: Leadership in the creation of automated projects for KPI analysis of more than 60 corporate clients. - Automation: Project manager for process innovation to create automatic email shipments to users involved in the areas, maintaining the security of the information and the integrity of the scope of the data for these. - RPA's: Project management to protect information security through access control and immediate deactivation of user RPA’s. Innovation and Improvement Project: Massive server migration applying security and optimization practices to improve the process and reduce project delay. Experience: In this area, I have promoted the integration of front-end and back-end languages to facilitate project managem
- TWorkforce AnalystTeleperformanceAug 2022 - Jan 2023 (6 months)Production Improvement: I led a project focused on improving efficiency KPI's through data-driven decisions. Personnel Management: I directed projects to manage personnel based on data analysis and forecasting to optimize personnel metrics. Data Analysis: I took charge of data processing and analysis, and shared results with clients and operations for forecasting projections, while ensuring the integrity of the information throughout its entire life cycle. Reporting: I developed, managed, and delivered real-time reports to clients and operations, which enabled short-, medium-, and long-term planning. Experience: During my time in this role, I implemented effective information management and leadership focused on improving KPI's and reducing
Education
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Google Data Analytics Professional Certificate, Data AnalisisCourseraJun 2023 - Sep 2023 (4 months)- Ingeniería en Ciencia de Datos, Data ScienceCorporación Universitaria IberoamericanaJan 2023
- UMisionTic 2022 - Diplomado en programacion, Programación informática, aplicaciones específicasUniversidad Tecnológica De PereiraApr 2022 - Dec 2022 (9 months)
- CProgramacion con Python, Programación informáticaCET ColsubsidioMar 2022 - Apr 2022 (2 months)
- CAnalisis de datos y Big Data, Procesamiento de datosCET ColsubsidioFeb 2022 - Mar 2022 (2 months)