Erick Monroy

Erick Monroy

About

Detail

Content Moderator | Customer Support & Quality Assurance | Community Manager | Digital Marketing Expert | Videogame Development Student.
Bogota D.C., Colombia

Timeline

work
Job
school
Education

Résumé

Jobs verified_user 0% verified
  • Super Speciosa
    Community Builder & Social Media Manager
    Super Speciosa
    May 2025 - Jul 2025 (3 months)
    Managed the brand’s full social media presence, including content creation, scheduling, and performance monitoring across multiple platforms (Instagram, Facebook, TikTok, X and LinkedIn). Interacted directly with customers to resolve inquiries, build community relationships, and increase engagement. Led product sample initiatives to attract new clients and drive brand awareness. Skilled in digital marketing, social listening, customer interaction, and cross-channel engagement strategies.
  • Teleperformance
    Content Moderator
    Teleperformance
    Feb 2023 - Feb 2025 (2 years 1 month)
    Reviewed and moderated user-generated content, including all types of multimedia (videos, images, text, etc.), to ensure compliance with platform policies. As a Quality Analyst, managed and processed crucial information for moderators, ensuring high quality and accuracy in the content being moderated. Skilled in managing comments, investigating reports, maintaining platform security, and collaborating with cross-functional teams. Proficient in content analysis, moderation tools, quick decision-making, and effective communication in digital environments.
  • Rush Street Interactive
    Customer Service Expert
    Rush Street Interactive
    Jun 2022 - Jan 2023 (8 months)
    Managed customer inquiries via live chat and ticketing systems for Groupon users, resolving issues related to product inquiries, order tracking, and refunds. Ensured timely and accurate responses while maintaining high customer satisfaction, and collaborated with internal teams to resolve escalated issues.
  • Atento
    Business Expert with expertise in Meta marketing strategy, campaign management and data analysis.
    Atento
    Oct 2021 - Jun 2022 (9 months)
    Experienced in META marketing strategies, campaign management, data analysis, and audience segmentation. Skilled in creating ads and content using platforms like Canva, optimizing content, community management, market research, and collaborating with partners to drive results on the platform
  • Teleperformance
    Quality Analyst / Bilingual Ticket Interactions Expert.
    Teleperformance
    Feb 2020 - Sep 2021 (1 year 8 months)
    Bilingual Ticket Interactions Expert proficient in customer service and issue resolution. Skilled in multitasking, using ticketing systems, and ensuring customer satisfaction. Quality Analyst skilled in data analysis, process improvement, and quality assurance. Experienced in audits, metrics development, and cross-functional collaboration to enhance product/service quality.
Education verified_user 0% verified
  • Servicio Nacional de Aprendizaje SENA
    Bachelor's degree, Computer Games and Programming Skills
    Servicio Nacional de Aprendizaje SENA
    Jan 2024 - Aug 2025 (1 year 8 months)