Erick Huergo Mena
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Director of Operations, Customer Service, Sales, Tech Support, Logistics, Collectons
Mexico City, Mexico
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Résumé
Jobs
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Sr Manager Customer ServiceTE ConnectivityMar 2024 - Current (1 year 4 months)- TDirector of Client OperationsTeleperformanceJan 2019 - Mar 2024 (5 years 3 months)
- TClient DirectorTeleperformanceFeb 2018 - Dec 2018 (11 months)
- Customer Care DirectorSanki GlobalAug 2015 - Jan 2018 (2 years 6 months)Contact Center Inhouse. MLM /Network Marketing Customer Service, Sales B2B, Collections.
- PContact Center DirectorPromologistics SA de CVAug 2015 - Jan 2018 (2 years 6 months)Contact Center Inhouse. Logistics, Loyalty Sales B2B
- UContact Center DirectorUTEL Universidad Tecnológica Latinoamericana en líneaJun 2014 - Aug 2015 (1 year 3 months)Contact Center Inhouse Outbound Sales B2C B2B
- CDirector of OperationsCall Center de MéxicoDec 2011 - Jun 2014 (2 years 7 months)Contact Center BPO, 1,000 WS
- DContact Center ManagerDespegarcomJan 2011 - Feb 2012 (1 year 2 months)Contact Center Inhouse Inbound Sales. B2C, B2B
- MTelesales ManagerMonsterJan 2010 - Jan 2011 (1 year 1 month)Call Center Inhouse Outbound Sales Field Sales Sales B2B
- TDirector of OperationsTOPTEL MexicoAug 2005 - Dec 2009 (4 years 5 months)Contact Center BPO 600 ws
- TOperations ManagerTecmarketingAug 1998 - Apr 2003 (4 years 9 months)Call Center BPO 2,500 ws
Education
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- Ingeniería Industrial y AdministraciónUTEL UniversidadJan 2013 - Dec 2016 (4 years)
- Diplomado en Liderazgo OrganizacionalTecnologico de MonterreyJan 2012 - Dec 2013 (2 years)
- ULic. ArquitecturaUAMJan 1994 - Dec 2000 (7 years)