Erick Felipe Parra Vargas Sales Operations Manager

Sales Operations Specialist

Motorola Mobility a Lenovo Company

Nov 2023 - Current (2 years 6 months)

Functions -Perform sales forecasting and demand/supply planning. -Lead long-term portfolio planning. -Process and transform data into clear, actionable reports to support commercial decision-making. -Identify abnormal market behaviors, enabling the development of strategies and action plans to mitigate potential impacts. -Manage databases, ensuring proper consolidation, maintenance, and integration with analysis and visualization tools. -Automate report distribution with key metrics for commercial and e-commerce teams. -Support commercial and operational planning of the portfolio, sales units, and demand projections in the short, medium, and long term. Achievements -Migrated reports from Excel to SQL-Power BI environments, optimizing data

Sales Operations Manager

Houm

Apr 2022 - Sep 2023 (1 year 6 months)

- Costs reduction Operational optimization Roles and responsabilities: - Data Extraction and Transformation for Decision Support - Setting Key Performance Indicators (KPIs) for Managed Areas - Strategic Development for Goal Attainment through Data Interpretation and Forecasting - Enhancement of Processes through Technological Integration - Automation of Client Management Processes in Acquisition and Retention Phases - Regular Reporting of Management Metrics and Outcomes at Local and Regional Levels via Data Visualization Tools - Supervision of Acquisition and Conversion Costs - Establishment, Monitoring, and Fine-tuning of Team and Individual Performance - Monitoring Campaign Performance in Collaboration with the Marketing Departme

Demand operations analyst

Houm

Oct 2021 - Apr 2022 (7 months)

- operations optimization Roles and Responsibilities: -Compile localized operational reports. -Assess operational team capacities. -Issue alerts for potential operational deficiencies. -Formulate action proposals to enhance operational efficiency. -Project operational performance indicators. Noteworthy Achievements: -Pioneered the development of an integrated reporting dashboard, consolidating all pivotal operational metrics into a unified platform. -Successfully executed campaigns via WhatsApp, enabling clients to self profile and furnish direct feedback to the CRM for subsequent personalized attention. -Authored comprehensive process documentation, effecting a transition from loosely structured training to well-defined items with

Analista de cierre SQL

Houm

Mar 2021 - Oct 2021 (8 months)

Fin & Admin Business Associate

IBM

Oct 2020 - Mar 2021 (6 months)

-Process Automation in Operations using Python Programming Language, transforming HTML files for inter-company communications. -Ensured adherence to assigned tasks for clients in the gas & electricity sectors. -Produced daily and weekly management reports. -Routed customer-generated requests effectively.

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Operations supervisor

SAI SAS Servicios Aeroportuarios Integrados

Jun 2019 - Oct 2019 (5 months)

Supervising and managing the allocation of resources, both human and physical, across diverse terrestrial operational sectors. This encompasses the meticulous execution of documented processes for various client airline activities, consistently upholding operational safety, adhering rigorously to established timelines, and adeptly overseeing personnel for both domestic and international flights.

Operations Assistant

Cine Colombia

Nov 2016 - Jan 2017 (3 months)

Execution of tasks pertaining to the organization's operations (cashier, catering, warehouse), involving direct customer interaction while maintaining vigilance over the smooth functioning of various departments within the theaters.

Erick Felipe Parra Vargas

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