Erick Edgardo Murcia Cruz

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Sales Development Rep

Helix HCM

Sep 2024 - Current (1 year 11 months)

Utilized LinkedIn and Apollo.io to generate leads in HubSpot, resulting in a 30% increase in qualified leads for the sales team. Implemented targeted email sequences that yielded a 25% higher response rate compared to generic outreach methods. Closed deals with key accounts in the Human Capital Management field through strategic cold calling efforts, achieving a 15% increase in monthly sales revenue.

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Client Engagement Specialist

Frontera Search Partners

Jul 2024 - Current (2 years 1 month)

Increased sales leads by implementing targeted outreach strategies and personalized follow-ups with Healthcare Specialists. Streamlined lead management process by utilizing CRM software to track interactions and maintain organized customer information. Established relationships with Healthcare specialists candidates for new roles at Hospitals, Clinics and Government entities by LinkedIn and cold calling. Built and managed accurate sales pipeline to maintain high volume of activity. Expanded client base by conducting market research to identify new prospects and potential business opportunities with Apollo and RocketReach. Set appointments with potential candidates for new roles in the Healthcare Business. Collaborated with internal departme

Inside Sales Representative

CharterUP

Feb 2024 - Mar 2024 (2 months)

As CharterUp's Sales Lead, drove market expansion and collaborated with marketing on campaigns. Utilized advanced CRM tools for quality lead engagement and strategic follow-ups. Highlighted CharterUp's innovative approach to group travel logistics through cold calling. Met or exceeded sales targets and quotas to contribute to overall sales goals and revenue of company. Determined needs, delivered solutions, and overcame objections through consultative selling skills.

Sales Development Representative

Uassistme

Dec 2022 - Feb 2024 (1 year 3 months)

Leveraged expert cold calling skills to engage and persuade potential clients, consistently surpassing conversion targets. Proficiently managed and maintained lead databases, ensuring high accuracy and efficiency in data handling and client tracking. Established relationships with prospects and customers to promote product understanding and drive sales growth. Generated detailed reports on sales activity, pipeline progression, and account updates for senior leadership review during weekly meetings.

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Customer Retention Specialist

Jan 2020 - Dec 2022 (3 years)

Excelled in retaining customers for Dish Network, meeting and exceeding retention targets consistently. Analyzed retention metrics, provided feedback to management, and refined retention strategies. Conducted follow-up calls to ensure complete resolution of customer concerns and verify satisfaction levels.

Sales and Customer Care Representative

Concentrix

Jan 2020 - Dec 2022 (3 years)

Handled inbound and outbound calls, successfully offering satellite radio subscriptions and exceeding sales targets. Maintained high levels of customer satisfaction, managed customer accounts with precision, and ensured data security. Assisted call-in customers with questions and orders. Maintained a high level of product knowledge to provide accurate information and support to customers.

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Sales and Customer Care Representative

AT&T MOBILITY

Jan 2020 - Dec 2022 (3 years)

Advised and sold mobile lines and services to a diverse customer base, exceeding sales targets and fostering customer loyalty. Built rapport with customers, enhancing long-term relationships and satisfaction. Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.

Banking Customer Service Representative

Online

Jan 2020 - Dec 2022 (3 years)

Delivered exceptional online banking support for BMO Bank of Montreal, resolving customer inquiries and enhancing digital banking experience. Managed sensitive customer information with utmost confidentiality and adherence to bank policies. Helped large volume of customers every day with positive attitude and focus on customer satisfaction.

Corporate Sales Assistant

TravelPerk

Jan 2020 - Dec 2022 (3 years)

Collaborated with sales and marketing teams to understand travel needs of business executives, enhancing client satisfaction and sales efficiency. Designed and managed comprehensive itineraries for corporate trips, negotiating favorable deals with travel service providers. Utilized CRM systems to accurately track customer interactions and update account information.

Erick Edgardo Murcia Cruz

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