Erick Castro Hernandez

I have over 5 years of experience in management for vendors and inhouse support, ranging from customer support, engineering support and IT services. Have worked on process implementation and improvement for technicval support, customer service and quality assessment as well as developing quality assesment process from scratch. Also have +6 years experience as a teacher providing chemistry, calculus and physics tutoring; also providing training to new badges in tech support and customer service areas.