Ericka Aubrey Cariaga

Ericka Aubrey Cariaga

About

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Metro Manila, Philippines

Timeline

work
Job
school
Education

Résumé

Jobs verified_user 0% verified
  • Tenable
    Associate Channel Manager
    Tenable
    Apr 2025 - Current (1 year 6 months)
    As an Associate Channel Manager, I effectively managed distributor engagements across the Greater China (GC), India, and Southeast Asia (SEA) regions, driving regional sales alignment. I maintained and audited distributor files to ensure accuracy in Renewal lists and New Business pipelines. Additionally, I oversaw the scheduling and preparation for Quarterly Business Reviews (QBRs), coordinating between internal leadership and external partners to ensure strategic alignment. My role involved analyzing and reporting on distributor pipeline creation, identifying gaps and opportunities to meet targets. I tracked and reported Quarter-to-Date (QTD) and Year-to-Date (YTD) performance metrics, providing accurate sales forecasts to leadership. I en
  • RingCentral
    Partner Account Manager
    RingCentral
    Apr 2024 - Aug 2025 (1 year 5 months)
    Developed and managed relationships with channel partners to drive sales and revenue growth. Provided training, support, and resources to partners, enabling them to effectively sell RingCentral solutions. Collaborated with sales and marketing teams to create and implement partner sales strategies. Monitored partner performance, tracked leads, and managed sales pipeline to identify new business opportunities. Ensured partner satisfaction by delivering ongoing support and fostering strong, long-term partnerships.
  • T
    Community Expert (SME)
    T-Mobile for Business
    Nov 2022 - Aug 2023 (10 months)
    As a Community Expert (SME), I provided expert support and solutions for business clients and internal teams, assisting with complex account issues and delivering training to ensure efficient service. I collaborated with cross-functional teams to improve processes and enhance customer satisfaction. Additionally, I leveraged my knowledge of sales to share best practices with agents, guiding them on how to effectively position our products to meet their sales quotas, which directly contributed to our community's overall sales performance. This strategic approach not only improved individual agent success but also fostered a culture of continuous improvement within the team.
  • T
    Account Specialist
    T-Mobile for Business
    Jan 2021 - Nov 2022 (1 year 11 months)
    Managed business accounts, providing solutions and support. Assisted with account setup, plan customization, and troubleshooting. Collaborated with teams to resolve issues and ensure client satisfaction.
  • A
    Account Associate
    AT&T Platinum
    Sep 2018 - Jan 2021 (2 years 5 months)
    As an Account Associate, I managed customer accounts by resolving billing, service, and technical issues, ensuring a seamless experience for our clients. I assisted customers with plan selection, upgrades, and troubleshooting, while maintaining accurate records to support effective account management. Additionally, I utilized consultative selling techniques to introduce new services, enhancing customer satisfaction and engagement. My role also involved objection handling, allowing me to address customer concerns effectively and foster long-term relationships.
  • U
    Customer Service Representative
    UBEReats ANZ
    Aug 2016 - May 2018 (1 year 10 months)
    Provided support to customers and delivery partners across Australia and New Zealand via phone, email, and chat. Resolved delivery, payment, and account issues, ensuring high customer satisfaction. Utilized CRM tools for tracking and escalating complex cases.
Education verified_user 0% verified
  • C
    Highschool Diploma
    Calawitan National Highschool
    Jun 2014 - Mar 2015 (10 months)
    Calawitan, San Ildefonso, Bulacan