Eric Cissoko  new_releases

Senior insurance agent, 16 years of experience in sales and customer service in personal lines insurance. • Valid Licenses from Quebec and the Maritime Provinces. • Work experience in both a customer contact center and agency. • Experience in team management: Trainer and Coach at Allstate then RBC Assurances / Director at Hagerty. • Demonstrated skills in analyzing detailed information and writing clear reports. • Bachelor's degree in human relations communication, UQAM. Montreal. • Management administration training (1st year of management bachelor, Sorbonne, Paris). • Bilingual French/English. • Working in an advanced technological environment. • Computer skills: Word, Excel, Power Point, Internet. • Excellent knowledge of computerized systems in the field of insurance. Qualities: • Ability to handle unpredictable situations. • Leadership qualities. High Leadership. • Developed sense of listening and empathy. • Impact skills and the ability to influence a team. • Good customer relations: ability to convince and negotiate. • Excellent interpersonal relationships. • Team spirit: good collaboration and ability to help colleagues. • Sense of initiative, sense of urgency and high organization. • Autonomous and reliable.