eric almeida

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Graphic Designer/Social Media Manager/Video Editor / Virtual Receptionist

ClearConverse

Nov 2024 - Current (1 year 4 months)

Designed branded graphics, social media posts, and marketing visuals across multiple platforms (Instagram, LinkedIn, Facebook, Tiktok, Youtube). Managed content calendars, engagement tracking, and audience interaction, increasing brand reach by 30% in four months. Served as a virtual receptionist, managing inbound calls, voicemails, and client communications via VoIP systems. Developed creative assets for blog posts, ads, and training materials.

Virtual Assistant/Social Media Manager

freelance

Dec 2023 - Nov 2024 (1 year)

Manage scheduling, email correspondence, and social media content for multiple small businesses/individuals. Develop and implement social-media strategies that increased engagement by 30% in under three months. Coordinate administrative tasks, content creation, and CRM updates across remote teams.

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Social Media Manager/Virtual Assistant/Sales

Indure Management

Jul 2023 - Dec 2023 (6 months)

As a Social Media Manager/Virtual Assistant/Sales professional, I created and managed content calendars across various social media platforms, ensuring that all captions and graphics were aligned with the brand tone and campaign goals. I closely monitored performance metrics and suggested optimizations to enhance reach and engagement. In addition to my core responsibilities, I utilized my skills in administrative assistance to streamline processes and improve efficiency. My experience with CRM tools further supported my social media management efforts, allowing for better tracking of customer interactions and insights, which ultimately contributed to more effective sales strategies.

Virtual Sales Assistant

Chat Assassins

Jul 2022 - Jul 2023 (1 year 1 month)

Supported digital sales campaigns through CRM management and client follow-ups. Improved lead-response time by 20% through optimized communication templates. Collaborated with design and sales teams to ensure timely delivery of client assets.

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Spanish/English Teacher

Fangzhu Academy

Jan 2021 - Jul 2022 (1 year 7 months)

As a Spanish/English Teacher, I delivered engaging online Spanish lessons to international students, designing course materials and learning resources tailored to diverse learning levels. I managed student onboarding and course sales, effectively handling inquiries in both English and Spanish, which contributed to achieving a 97% student satisfaction rate based on internal surveys. Additionally, I utilized Microsoft 365 to create homework assignments for students and track their learning progress, ensuring that each student received the support they needed to succeed. This integration of technology enhanced my course design and online tutoring efforts, ultimately fostering a more effective learning environment.

Virtual Assistant

Freelancer

May 2017 - Jan 2021 (3 years 9 months)

As a Virtual Assistant, I transcribed and translated educational and corporate materials with 99% accuracy (EN ↔ ES), providing high-quality support to diverse clients. I assisted entrepreneurs with scheduling, data entry, and customer correspondence, ensuring seamless communication and organization. My responsibilities included managing spreadsheets, handling email filtering, and efficiently organizing client files, which contributed to the successful delivery of over 200 projects while meeting tight deadlines for international clients. Additionally, I leveraged my experience in event planning, gained through my work with an event company, to enhance my organizational skills and attention to detail, further supporting clients in their admi

eric almeida

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