Erica Crawford

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Business Manager / Paralegal

Premier Inc.

Jul 2024 - Current (2 years 1 month)

Provided executive-level administrative and operational support to senior leadership and staff, ensuring smooth daily operations through effective management of calendars, inboxes, and task prioritization. Coordinated virtual meetings, travel arrangements, and expense reporting with accuracy and timeliness. Oversaw vendor relationships, contract management, and project coordination to align with company goals. Implemented new organizational systems and communication workflows, improving productivity by streamlining reporting and scheduling. Additionally, managed payroll weekly for Arizona and Texas employees, demonstrating attention to detail and compliance. Utilized various CRM tools, including Salesforce and Hubspot, alongside project man

Engagement Operations Coordinator (Remote)

brightwheel

Feb 2022 - Apr 2023 (1 year 3 months)

Supported a fully remote SaaS operations team, managing email communications, scheduling, and CRM data. Coordinated cross-departmental projects, tracked deliverables, and maintained detailed documentation. Provided customer and executive support through professional, responsive communication via email and chat. Utilized Salesforce, Slack, and Asana to enhance organization and ensure timely follow-up on all assignments.

Program Planning & Control Analyst (Remote)

Walgreens Boots Alliance

Oct 2020 - Feb 2022 (1 year 5 months)

Managed high-volume communication channels, resolving client and provider inquiries efficiently. Scheduled and coordinated meetings and follow-ups while maintaining confidential documentation. Used CRM systems to document customer interactions and ensure operational accuracy across departments.

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Senior Paralegal / Paralegal Roles

Multiple firms

Jan 2011 - Jan 2024 (13 years 1 month)

Provided direct administrative and legal support to attorneys, handling scheduling, correspondence, and court filings. Managed multiple calendars, meetings, and deadlines in fast-paced legal environments. Drafted professional communications, prepared reports, and maintained organized digital filing systems. Balanced competing priorities while maintaining confidentiality and professional integrity. Additionally, I utilized CRM tools for effective client relationship management, ensuring seamless communication and follow-up. I also managed payroll for attorneys and employees through QuickBooks and Paychex, demonstrating my ability to handle financial responsibilities within a legal context. Furthermore, I employed project tracking tools such

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