E
Erica
About
Detail
Uberlândia, State of Minas Gerais, Brazil
Contact Erica regarding:
work
Full-time jobs
Résumé
Jobs
verified_user
0% verified
Junior Business AnalystNeon PagamentosAug 2023 - Jun 2024 (11 months)• Sale of payroll loans and FGTS withdrawal advances
• After-sales support
• Handling customer complaints- ALogistics AssistantArcomFeb 2022 - Current (4 years 9 months)• Item checking and verification
• Organization of inventory and materials - Customer Service RepresentativeB2W DigitalJan 2021 - Feb 2022 (1 year 2 months)• Customer support and inquiries
• Complaint handling and problem resolution - Sales OperatorMartinsJun 2019 - Dec 2020 (1 year 7 months)• B2B outbound sales
• Client portfolio management
• Email marketing and quotations
• Executed cold email outreach to potential clients, focusing on personalized messaging, lead engagement, and consistent follow-ups to improve response rates - VTelemarketing AgentVirtual ConnectionDec 2016 - Sep 2018 (1 year 10 months)• Active and receptive service
• Lead contact and relationship building
• Conducted cold email outreach to engage potential clients, understand their needs, and maintain follow-ups to build professional relationships - Customer Service AttendantArcos douradosSep 2014 - Jun 2016 (1 year 10 months)• Customer service, stock, food prep, and cashier duties
Education
verified_user
0% verified
- Basic Computer Skillsnot specifiedMay 2026 - Jul 2026 (3 months)
- Driver’s License (Category AB)not specifiedJan 2026 - Jun 2026 (6 months)
- Customer Servicenot specifiedJan 2026 - May 2026 (5 months)
- Bachelor’s Degree in Commercial ManagementUFBRAJan 2024 - Current (2 years 10 months)In Progress
- uIncomplete Law DegreeuniubeJan 2019 - Jan 2026 (7 years 1 month)Incomplete Law Degree