Eren Chen Rivera

Jobs 0% verified

Senior client succcess engineer

Flat Rock Technology

Aug 2025 - Current (1 year 3 months)

Managed client relationships across multiple projects, ensuring satisfaction, retention, and successful delivery of digital solutions.
• Analyzed marketplace data and optimized product listings through platforms such as ChannelAdvisor and Excel-based reports.
• Collaborated closely with development and data teams to troubleshoot issues, improve system performance, and ensure seamless integration with Azure and other cloud environments.
• Provided proactive support, onboarding, and training to clients, helping them achieve measurable growth in their digital performance.
T

FINTECH ANALYST

Tek Experts (Microsoft

Dec 2023 - Jan 2025 (1 year 2 months)

Maintain accurate records of client interactions, technical issues, and solutions provided.
Team Manager

Concentrix

Jul 2022 - Dec 2023 (1 year 6 months)

Provide end to end support for optimization of tasks related to day-to-day operations, team productivity, customerexperience and workforce metrics.
SUBJET MATTER EXPERTS

Concentrix

Apr 2021 - Jul 2022 (1 year 4 months)

Verifying technical reference information, including user guides, training manuals and system requirements.
AVALON TECH ADVISOR

Concentrix

Jul 2020 - Apr 2021 (10 months)

Responsibilities included troubleshooting technical issues, assisting with ID accounts and managing iTunes accounts and Music accounts subscriptions.

Education 0% verified

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