Enzo Facundo Vega Sobrera
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Manager
Mexico City, Mexico
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Full-time jobs
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USD1.02K/month
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Key Account Manager – Customer SuccessDocplannerAug 2021 - Current (3 years 10 months)- Creation of digital growth strategies for the optimization of online profiles in Doctoralia. Creation of communication campaigns via email marketing, social media and SMS - Follow up of monthly invoice and budget. Analyze campaigns results and give feedback insights for optimization. - Improvement sessions for engagement on doctor's social media. (FB, LKD, IG, TW). Evaluation of the reason behind NPS and the creation of strategies to reduce it- Customer Service (Communication & Customer service)Marriott International LtdDec 2018 - Jun 2019 (7 months)- Provide telephone service through international inbound calls from Marriott clients and partners for reservations and travel proposals - Resolution of conflicts before, during or after the stay of the guests by telephone. Quality follow up of service calls to guests. - Service evaluation through average time in calls, percentage of reservations, call transfers and success stories. Provide information on hotels, food and beverages, tours, transportation and all services included in reservations - Persuasion with partners to provoke a greater number of reservations through telemarketing strategies. Teamwork to provide a solution and the best service to the member