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Enrique Olvera Monroy

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Mexico City, Mexico
Contact Enrique regarding: 
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Full-time jobs
Starting at USD3.5k/month
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Timeline

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Résumé

Jobs verified_user 0% verified
  • XM
    KYC Supervisor
    XM
    Jan 2023 - Current (3 years 6 months)
    • Developed and maintained performance dashboards (KPIs) to monitor team efficiency and data accuracy in KYC validations across LATAM. • Led task assignment and progress tracking using CRM systems and internal databases, ensuring timely delivery and regulatory compliance. • Trained and mentored team members while reinforcing data-driven decision-making and continuous improvement.
  • XM
    Customer Experience Manager
    XM
    Jul 2020 - Jan 2023 (2 years 7 months)
    • Advised clients on financial products (FOREX, CFDs, Crypto, Commodities) while gathering and analyzing customer interaction data. • Built dashboards in Excel to track customer satisfaction and service response time. • Provided bilingual support (English-Spanish) at an international level, applying data to personalize client strategies. • Identified trends in service tickets and suggested improvements based on recurring issues.
  • E
    Executive Operator of Imports and Exports
    Evercargo
    Dec 2018 - Jul 2020 (1 year 8 months)
    • Tracked and analyzed shipping data, identifying bottlenecks and optimizing logistics workflows for imports and exports between Mexico, China, and LATAM. • Maintained structured data records on inventory, packaging, and transportation using spreadsheets and internal systems. • Developed daily reports to support decisions in supply chain efficiency and risk management.
Education verified_user 0% verified
  • UNIR México
    Master in Business Intelligence
    UNIR México
    Jan 2019 - Feb 2021 (2 years 2 months)
    • Big data and data mining in business. • Technology in business management and data processing.
  • U
    Bachelor's Degree in International Relations and Foreign Affairs
    UNAM Mexico
    Jan 2015 - Dec 2018 (4 years)
    • Specialization in international economics.