Enrique Chiroque Zanabria Operation Manager

Senior PMO Specialist – Banco Ripley

Informatica Delta S.A.C.

Jan 2018 - Current (8 years 10 months)

• Implementation of new digital sales channels using agile methodologies (Scrum, Lean Kanban). • Integration of ITSM tool (Jira) for project monitoring. • Redesign, optimization, and automation of the claims management process using Bizagi.

Especialista Senior PMO

Banco Ripley

Jan 2018 - Jan 2019 (1 year 1 month)

Implementación de Nuevos Ventas • Implementación de nuevos canales de venta usando metodologías agiles en proyectos de automatización como Scrum y Lean Kanban, logrando la transformación digital de dichos procesos. • Integración de herramienta ITSM (Jira) para monitoreo de Proyectos de Mejoras.

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Senior Consultant – Process/Projects/PMO Specialist

Jan 2015 - Current (11 years 10 months)

Execution of and transformation through and tools, as well as of quality management systems, occupational health and safety, and environmental systems; conducting audits for the improvement of operational and administrative processes.

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Quality Manager – Lamitemp Institutional Division

CORPORACIÓN MIYASATO SAC

Jan 2014 - Jan 2015 (1 year 1 month)

• Organization and standardization of processes with 8 team members, reporting to the Division Manager. • Implementation and standardization of division processes under ISO 9001. • Effective standardization and reorganization of post-sales management. • Implementation of process management reports and indicators for sales, engineering, projects, and post-sales.

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Jefe de Calidad – DivisiónLamitemp Institucional

CORPORACIÓN MIYASATO SAC

Jan 2014 - Jan 2015 (1 year 1 month)

Organizar y estandarizar los procesos de la División, con 8 personas a cargo y reportando al Gerente de División. • Implementación y estandarización de todos los procesos de la división, bajo las normas ISO 9001 . • Estandarización y reorganización efectiva de la gestión postventa. • Implementación de informes e indicadores de la gestión de los procesos de ventas, ingeniería, proyectos y postventa.

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QHSE Engineer / Quality Manager

OUTOTEC PERU S.A.C

Jan 2011 - Jan 2013 (2 years 1 month)

• Ensuring product and service quality standards with 10 team members, reporting to the QEHS Manager. • Implementation and standardization of production, sales, logistics, engineering, and post-sales processes. • Tri-norm certification under ISO 9001, ISO 14001, and OHSAS 18001. • Implementation of Lean Six Sigma methodologies (5S).

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Responsable de Calidad - Quality Engineer

OUTOTEC PERU S.A.C

Jan 2011 - Jan 2013 (2 years 1 month)

Asegurar el cumplimiento de los estándares de calidad de los productos y servicios, con 10 personas a cargo y reportando al Gerente de QEHS. • Implementación y estandarización de los procesos de producción y servicios, ventas, logística, ingeniería y postventa. • Certificación Tri-norma de los procesos bajo las normas ISO 9001 , ISO 14001 y OHSAS 18001 , brindando capacitación al personal, lo cual contribuyó al crecimiento de las ventas. • Implementación de metodologías Lean Six Sigma (5S) en proyectos y oficinas.

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Jefe de Calidad

ELECTROANDINA INDUSTRIAL SAC.

Jan 2009 - Jan 2011 (2 years 1 month)

Implementar y dirigir el área de Calidad a nivel corporativo en Perú, con 50 personas a cargo y reportando al Gerente General.

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Quality Manager

ELECTROANDINA INDUSTRIAL SAC

Jan 2009 - Jan 2011 (2 years 1 month)

• Implementing and managing corporate Quality area in Peru with 50 team members, reporting to the General Manager.

Project Specialist

BBVA Banco Continental

Jan 2008 - Jan 2009 (1 year 1 month)

• Leading and implementing improvement projects within the bank, optimizing time and costs, reporting to the Transformation Manager.

Especialista de Proyectos

BBVA Banco Continental

Jan 2008 - Jan 2009 (1 year 1 month)

Dirigir e implementar proyectos de mejora dentro del Banco, optimizando tiempos y costos y reportando al Gerente de Transformación.

Integrated Management Systems QEHS Coordinator

ABB SA

Jan 2004 - Jan 2008 (4 years 1 month)

• Directing and maintaining Quality, Safety, Occupational Health, and Environmental Management Systems at the corporate level in Peru with 10 team members, reporting to the PPTR Manager.

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Coordinador de Sistemas Integrados de Gestión

ABB S.A.

Jan 2004 - Jan 2008 (4 years 1 month)

Dirigir y mantener los Sistemas de Gestión de Calidad, Seguridad y Salud Ocupacional y Medio Ambiente a nivel corporativo en Perú, con 10 personas a cargo y reportando al Gerente de PPTR

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Senior Consultant Process

Sociedad de Beneficencia Publica de Lima. PERU

• Creation of a value chain model for non-quality costs in the health sector using Lean Six Sigma. Senior Consultant Process Optical Networks / ABS • Information gathering and optimization of current processes (As Is) with prioritization of regulatory compliance. • Process modeling and management using Bizagi. • Support in creating the company's reference process model: eTOM. Senior Consultant Process- MINSA / TSS • Review and identification of process improvement opportunities in logistics for health establishments. Senior Banco de Crédito del Perú / CIME Servicios • Execution of process audits as Lead Auditor in BCP Data Centers (La Molina and Chorrillos) using ITIL, ISO 27001, COBIT. Senior Consultant Process - CIME Servicios • Im

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Project Manager

Banco Pichincha EVOL S.A.

• Leader in system projects for Audit, HR Management, Risk Management, and Compliance processes. • Conduct project follow-up presentations and lead their proper implementation.

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Operation and Project Manager

Keo Perú

• Implementation of operations and system integration for national projects: Global Trade Card, Keopay, Workeo. • Process modeling and management using Bizagi and Visio tools. • Project management using traditional (PMI - PMBOK) and agile methodologies (SCRUM), including risk management, incident management, indicator management, and budget control. • Implementation of Anti-Money Laundering and Counter-Terrorism Financing System (SPLAFT).

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Senior Consultant Process

Farmacias Peruanas Manpower S.A.

• Creation of management tools for PMM system implementation and integration. • Process modeling and management using Bizagi. Huancayo / Reset S.A. • Creation of strategic and operational tools: Strategic Plan, Organizational Manual, Procedure Manual. Senior

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Operation and Project Manager

Marsh Perú

• Implementation and integration of core processes with systems: Docusign, ERP Inbroker, RPA. • Support in creating IT governance and enterprise architecture using TOGAF. • Process improvement for insurance policy creation and follow-up using Lean. • Process modeling and management using Bizagi.

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Senior Consultant Project and Process

Mi Banco Buildsoft S.A.

• Leader in implementing and improving processes for APIM, 3G Models, FINOPS, CDV, MLOPS, Pricing, and Risks projects. • Conduct project governance presentations.

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Consultor Senior – Especialista en Procesos / Proyectos / PMO

Mi Banco Buildsoft S.A.

Liderar, implementar y ejecutar proyectos de mejora en empresas transnacionales y locales.

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Business

Banco Pichincha EVOL S.A.

• Líder de proyectos de sistemas para los procesos de Auditoria, Gestión de RRHH, Gestión de Riesgos y Cumplimiento. • Realizar presentaciones del seguimiento de los proyectos, así como liderar la correcta implementación de los mismos.

Enrique Chiroque Zanabria

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Enrique Chiroque Zanabria

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