Enrica Triggs Operations and Safety Professional

Healthcare Courier

LTS

Jan 2024 - Jun 2025 (1 year 6 months)

• Safely transported medical specimens, documents, and supplies between LTS Healthcare Solutions facilities in Atlanta, Georgia • Ensured timely delivery of 15-20 COVID specimens to designated laboratories

Customer Service & Data Entry Specialist

Disabled Veteran Solutions

May 2023 - Nov 2024 (1 year 7 months)

- Ensure smooth operations by promptly handling 60 customer inquiries a day regarding fingerprinting and background check appointments - Provide world-class customer service by communicating clearly and consistently to achieve a 96% customer satisfaction rate - Strengthen daily operations by maintaining up-to-date customer records in Idemia CRM - Create memorable experiences by interacting positively with customers through inbound calls

S

Field Operations Team Member

Strategic Campaign Sourcing LLC

Oct 2022 - Jan 2023 (4 months)

- Enhanced communications by developing and implementing a strategy for issuing information for Camp Lejeune Town Hall Meetings in targeted communities - Increased Town Hall participation by proactively visiting 15 locations serving Marine veterans, resulting in 80 to 100 weekly veteran attendees - Communicated the qualifications and presumptive illnesses to Marines, families, and base contract workers exposed to Camp Lejeune's toxic water chemicals

Federal Reserve Police Officer

Federal Reserve Bank of Atlanta

Apr 2019 - Oct 2022 (3 years 7 months)

- Performed inside and outside foot patrols of the property while establishing positive rapport with employees and the public - Monitored the facility for safety and security violations via video surveillance and access control for 4 Federal Reserve Bank branches - Conducted weekly random vehicle inspections of personnel visiting the bank, resulting in zero contraband entering the property

E

Educational Testing Service Rater/Scorer

ETS Educational Testing Service

May 2018 - Current (8 years 6 months)

• Rated and scored annual summative assessments to measure student progress in learning English and identify English language proficiency levels. • Analyzed student responses to provide accurate and consistent scoring. • Collaborated with team members to ensure assessments were administered and scored efficiently.

Occupational Safety Manager

US Air Force Reserve

Jan 2017 - Feb 2020 (3 years 2 months)

- Created a positive impact by successfully managing and reviewing safety and risk management programs of 7 geographically separated agencies of a civil engineering organization - Prioritized safety by briefing 150+ newly assigned service members on local conditions to prevent mishaps and injuries - Investigated 3 reportable mishaps by identifying and documenting root causes to implement corrective actions in a timely manner

Vehicle Operations Safety Representative

US Air Force Reserve

Oct 2012 - Jan 2017 (4 years 4 months)

- Briefed 15 personnel on safety issues, personal protective equipment, and engineering techniques, resulting in zero man-hours lost - Prepared for organizational inspections by reviewing checklists and vehicle operation programs to achieve 100% compliance - Optimized performance by collaborating with various agencies and workplaces to extend workplace understanding and enhance safety compliance

C

Criminal Justice Specialist

Cobb County Sheriffs Office

Jun 2012 - Apr 2019 (6 years 11 months)

- Embraced challenges by processing 60 to 70 arrests nightly with misdemeanor and felony criminal charges to improve community safety - Leveraged technical abilities by utilizing the National and Georgia Crime Information Center systems and Record Management System database system to check for active warrants - Enhanced efficiency by successfully coordinating with a 40 member team to boost productivity

G

Customs Protection Officer (Armed)

GS Secure Solutions

Sep 2011 - Jun 2012 (10 months)

- Provided unbeatable protection by observing departing personnel to protect against property theft - Anticipated issues by clearly warning and reporting violators of rule infractions to improve safety of personnel and property - Upheld high standards by ensuring compliance with proper removal of property according to policies and procedures

Personnel Supervisor/Trainer

US ARMY

Jun 2007 - Nov 2009 (2 years 6 months)

- Monitored the maintenance of over $3 million worth of vehicle and communication equipment resulting in zero loss during the rating period - Planned and scheduled medical, dental, equipment issue, and personnel record update appointments of 6,000+ new personnel in a six-month period - Served and conducted supply operations while cross-trained as a Supply Supervisor. - Coached, mentored, and helped improve personnel job knowledge/skills by identifying their developmental needs resulted in awards and promotions

Material Storage and Handling Supervisor

US ARMY

May 2005 - Jun 2007 (2 years 2 months)

- Supervised Receiving, Stock Control, and Turn-In sections of an military aviation warehouse - Returned over $2 million of repairable parts and $1.2 million of serviceable parts into the inventory - Recommended and implemented personnel actions such as evaluations and promotional selection for 13-15 personnel - Prepared shipment documentation of 150-200 pieces of ground equipment for deployment operations in support of Operation Enduring Freedom in Afghanistan - Conducted inventory and location surveys on 3,685 line items resulting in 99% accuracy

Enrica Triggs

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Enrica Triggs

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Behavioral traits