Ennia Luccon

Ennia Luccon  new_releases

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Director of Operations
Toronto, Ontario, Canada

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Résumé


Jobs verified_user 0% verified
  • ADR Chambers
    Director Of Operations
    ADR Chambers
    Aug 2022 - Current (4 years)
  • ADR Chambers
    Business Office Manager and Project Manager, PRINCE2
    ADR Chambers
    Jan 2018 - Aug 2022 (4 years 8 months)
    • Analyze and optimize operations for the office including supervision of 10 staff in cross functional teams. • Office Facilities and Landlord Management • Develop office policies and procedures • Manage office budget • Responsible for managing catering for the in-person mediation and arbitration matters • Health and Safety Officer- AODA compliance and other regulatory policies • Security Clearance Officer • Responsible for recruitment and onboarding new staff • Organizing company events and CMA and CAA conferences • Timeshare Accounts Management • Attend Conferences and Trade Shows • First point of contact for any inquiries from our 60 panel members. • Assist Panel Members with their Zoom onboarding and technical support for mediations and
  • ADR Chambers
    Project Manager, Mediation and Arbitration & Ministry of the Solicitor General
    ADR Chambers
    Jun 2012 - Dec 2018 (6 years 7 months)
    • Responsible for creating, directing, coordinating a significant infrastructure to administer 2000 mediation's and 500 arbitration's monthly. • Responsible to administer facilitation's for Code of Conduct complaints under the PSISA. • Assist with the management of a panel of 100 mediators and 50 plus arbitrators including overseeing training of mediators and arbitrators in the Insurance Act, The Statutory Accident Benefits Schedule, and the Dispute Resolution Code, PSISA, FIPPA, Provincial Offences Act. • Monitor and approve all budgeted project expenditures and report variances to senior management on a regular basis. • Evaluate the outcomes of the projects as established during the planning stages and verify efforts and duration estimate
  • University of Toronto
    Project Manager -Canadian Engineering Accreditation
    University of Toronto
    Feb 2012 - Jun 2012 (5 months)
    University of Toronto Department of Civil Engineering, Student Services • Manage and co-ordinate the CEAB (Canadian Engineering Accreditation Board) Project • Primary contact for all CEAB materials and inquiries • Manage, co-ordinate and complete CEAB project deadline of June 2012 for October accreditation review • Compile and enter data for the CEAB report • Co-ordinate with all professors to examine curriculum content • Assist Associate Chair with all CEAB reports and requirements Assist Director and Chair with special projects, events and assignments
  • Teranet Inc
    Sr. Title Certification Analyst
    Teranet Inc
    Jan 1998 - Jan 1999 (1 year 1 month)
    Mentored, analyzed and performed quality control in conjuction with the Quality Analysis department to ensure conversion of all properties was in complicance with MGS and Teranet guidelines Supported a site of 50 employees. Met metrics and objectives within agressive deadlines. Answered and provided guidance to interpret legal records to ensure accuracy prior to Quality Control. Conducted "Lunch and Learn" workshops on various related subjects.
  • Teranet Inc
    Supervisor, Document Services Centre & Land Registry Office Services
    Teranet Inc
    Jan 1995 - Mar 2011 (16 years 3 months)
    Lead 35 union employees & 40+ salaried contract employees from onsite and remote Land Registry Office in Ontario, supporting Law Firms, Financial institutions and search houses. ¨Supervise, support and equipped 53 Land Registry Office throughout Ontario for the automation of land records ¨Streamlined all processes by exercising best practices which resulted in a 99% turnaround times. ¨Spearheaded quality improvements thus resulting in quality control from 5% to 3%. Managed various projects, aligning project scope with strategic business objectives on budget. Assisted in the development, testing and deployment of software to modify the programs and enhance effectiveness ¨Successful at decreasing the departmental budget by 10% ¨Recruited new
  • Teranet Inc
    Title Certification Analyst
    Teranet Inc
    Jan 1995 - Jan 2000 (5 years 1 month)
    Extensive searching knowledge of theories, principals and practices of title searching and related acts i.e. Registry Act, Land Titles Act, Land Registration Reform Act, The Planning Act, and Family Law Act
Education verified_user 0% verified
  • Dalhousie University  Schulich School of Law
    Certificate - Effective Decision Making
    Dalhousie University Schulich School of Law
    Jan 2025 - Dec 2025 (1 year)
  • PEOPLECERT
    Prince2, Project Management
    PEOPLECERT
    Jan 2018 - Current (8 years 7 months)
  • University Of Windsor
    Certificate - Coaching for a Better Workplace: Building Capacity in Others
    University Of Windsor
    Jan 2017 - Dec 2017 (1 year)
  • University Of Windsor
    Certificate - Alternative Dispute Resolution
    University Of Windsor
    Jan 2014 - Dec 2014 (1 year)
  • York University
    Certificate in Professional Excellence in General Management
    York University
    Jan 2008 - Dec 2011 (4 years)
  • University of Toronto  Rotman School of Management
    Negotiations;Persuation & Decision Making;Increasing Returns
    University of Toronto Rotman School of Management
    Jan 2008 - Dec 2009 (2 years)
  • T
    MBA Leadership Program, Information Technology Project Management
    Teranet
    Jan 2000 - Dec 2001 (2 years)
  • Teranet Inc
    MBA Leadership Program, Information Technology Project Management
    Teranet Inc
    Jan 2000 - Jan 2001 (1 year 1 month)
  • Centennial College School of Business
    Diploma, Law Clerk
    Centennial College School of Business
    Jan 1995 - Dec 1997 (3 years)
Projects (professional or personal) verified_user 0% verified