Agile Coach / Scrum Master
Blue Cross Blue Shield Association
Feb 2022 - Dec 2025 (3 years 11 months)
- Led enterprise Agile transformation across multiple ARTs, coaching leadership and delivery teams, improving Agile maturity and increasing delivery predictability by 20%.
- Designed and implemented an enterprise Agile Playbook, standardizing workflows and ceremonies, reducing onboarding time by 35%.
- Directed ART execution aligned with Lean Portfolio Management and OKRs, reducing cross-team dependencies by 25%.
- Facilitated PI Planning and backlog prioritization using WSJF and INVEST, improving backlog quality and delivery readiness.
- Built Power BI dashboards using SQL/T-SQL, improving visibility into sprint performance and accelerating decision-making.
- Collaborated with QA and DevOps teams to enhance CI/CD p