Engy Roshdy Erian Zaki
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Engy Roshdy Erian Zaki

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Senior process developer at snapchat
Cairo Governorate, Egypt

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Résumé

Jobs verified_user 0% verified
  • S
    Senior process developer
    Snapchat- Genpact.
    Nov 2022 - Jun 2023 (8 months)
    - top performer 4 months in a row
  • V
    Customer Care Advisor (Complains)
    Vodafone UK – Concentrix.
    Mar 2021 - Oct 2022 (1 year 8 months)
    • Top performer (highest NPS and quality scores) • Engaging in active listening with customers, diffusing angry customers as needed. • Resolving complicated customers complains and keeping a positive brand image by going the extra mile. Subject Matter Expert. • Handling Advanced customer complains by taking manger calls. • Giving objection handling sessions to improve the account Target. • Taking advanced actions on the system by giving exceptions to save the customer experience. Trainer and Development • Responsible for training new customer service employees and supporting experienced employees to improve their performance. • Creating educational material, conducting training sessions, identifying skills gaps and ensuring staff m
  • Vodafone , U.K.
    Concentrix
    Vodafone , U.K.
    Mar 2021 - Oct 2022 (1 year 8 months)
  • F
    Freelance Writer
    Jan 2019 - Current (6 years 5 months)
  • S
    Charity - church sports team
    St Mark's School
    Sep 2018 - Current (6 years 9 months)
  • C
    Credit Agricole Egypt Intern
    Aug 2017 - Sep 2017 (2 months)
Education verified_user 0% verified
  • C
    Strategic Brand Management,
    Curtin University
    Mar 2021
  • C
    Online Marketing Strategy,
    Curtin University
    Mar 2021
  • C
    Digital Branding and Engagement,
    Curtin University in
    Feb 2021 - Mar 2021 (2 months)
  • American University
    Marketing Research,
    American University
    Sep 2020 - Oct 2020 (2 months)
  • American University
    Selling
    American University
    Jan 2020 - Mar 2020 (3 months)
  • American University
    Consumer Behavior,
    American University
    Nov 2019 - Dec 2019 (2 months)
  • American University
    Principals of Marketing,
    American University
    Jul 2019 - Sep 2019 (3 months)
  • Helwan University
    Bachelor of Business Administration
    Helwan University
    Jan 2016 - Jan 2020 (4 years 1 month)
Projects verified_user 0% verified
  • V
    Vodafone uk
Awards verified_user 0% verified