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Engilbert Barrera

About

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Quezon City, Metro Manila, Philippines

Timeline

work
Job
school
Education

Résumé

Jobs verified_user 0% verified
  • Zendesk
    Director, Manila Shared Services - Sales and Partner Ops
    Zendesk
    Oct 2023 - Oct 2024 (1 year 1 month)
    • Streamlined sales and partner processes, achieving significant cost reductions and operational efficiencies. • Optimized workflows to enhance sales pipeline management and win rates. • Revamped the partner support program, leading to increased partner engagement and revenue contribution.
  • 8x8
    Senior Manager, Sales Planning, Reporting, and Analytics
    8x8
    Dec 2021 - Oct 2023 (1 year 11 months)
    • Improved sales forecast accuracy, enabling better resource allocation and strategic planning. • Developed KPI-driven reports that supported sales growth and performance tracking. • Aligned sales, marketing, and finance teams to execute strategic initiatives effectively.
  • Trucker Path
    Senior Manager, Analytics & Sales Ops
    Trucker Path
    Dec 2019 - Dec 2021 (2 years 1 month)
    • Implemented process optimizations and automation, resulting in cost savings and efficiency gains.
    • Enhanced pipeline management, leading to improved conversion rates.
    • Collaborated with marketing to drive user base growth through targeted campaigns, utilizing Slack as a communication tool to facilitate real-time collaboration and streamline project discussions among team members.
  • Cashalo
    Operations Manager, Loans and Credit Management
    Cashalo
    Oct 2018 - Dec 2019 (1 year 3 months)
    • Led teams responsible for customer experience, telesales, and collections. • Improved collections operations, enhancing recovery efforts. • Implemented strategies to enhance customer support and retention, resulting in improved customer satisfaction and loyalty. Additionally, utilized Slack as a communication tool to facilitate collaboration among team members, ensuring efficient workflow and timely updates on operational initiatives.
  • L
    Head of Analytics & Workforce Management
    Lazada PH
    Nov 2017 - Oct 2018 (1 year)
    • Utilized data-driven insights to improve conversion rates. • Optimized staffing models to achieve cost savings while maintaining service quality.
  • Willis Towers Watson
    Manager, Rewards Data and Intelligence (HRIS)
    Willis Towers Watson
    Dec 2013 - Nov 2017 (4 years)
    • Delivered accurate compensation benchmarks for clients. • Streamlined survey reporting workflows to increase efficiency and client satisfaction.
Education verified_user 0% verified
  • Polytechnic University of the Philippines
    Master of Science
    Polytechnic University of the Philippines
    Jun 2024 - Current (2 years 5 months)
  • P
    Post-Baccalaureate Degree in
    Polytechnic University of the
    Jan 2013 - Jan 2014 (1 year 1 month)
  • New Era University
    Bachelor of Arts
    New Era University
    Jan 2005 - Jan 2009 (4 years 1 month)